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Job Title


Operational Excellence Manager, Financial Crime Operations


Company : The Star Entertainment Group


Location : Sydney, Australia


Created : 2025-07-05


Job Type : Full Time


Job Description

Operational Excellence Manager, Financial Crime OperationsJoin to apply for the Operational Excellence Manager, Financial Crime Operations role at The Star Entertainment GroupContinue with Google Continue with GoogleOperational Excellence Manager, Financial Crime Operations2 days ago Be among the first 25 applicantsJoin to apply for the Operational Excellence Manager, Financial Crime Operations role at The Star Entertainment GroupGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.As our Operational Excellence Manager, you will be responsible for driving operational excellence within Financial Crime Operations (FCO) by leading change initiatives, enabling continuous improvement, and enhancing process efficiency and control effectiveness.The successful candidate will partner across FCO teams and with Technology to gather requirements, prioritise and implement enhancements, and ensure alignment with the Group Risk Framework and Financial Crime Risk (Line 2).A few of your responsibilities:Manage and coordinate change initiatives across FCO, ensuring consistent project delivery, controls, effective communication, and alignment with business and risk objectives.Act as the primary FCO representative for operational risk and change, ensuring alignment with the Group Risk Framework and Financial Crime Risk (Line 2).Collaborate with Technology teams to prioritise and deliver system and process enhancements that support operational resilience, automation, and risk control.Drive process improvement initiatives focused on reducing administrative complexity, eliminating manual tasks, and enabling faster, more efficient decision-making.Oversee the implementation of key projects, ensuring outcomes meet both operational priorities and strategic objectives.Provide data-driven insights and forecasts by supporting analysis and reporting activities, delivering clear, actionable recommendations to stakeholders.Develop and maintain high-quality reporting for the FCO Leadership Team, covering project pipelines, risk issues, control effectiveness, and performance metrics.Promote data integrity and continuously improve the analyst experience through targeted system and process enhancements.Uphold the highest standards of integrity and confidentiality, particularly when managing sensitive information or investigations.What we are looking for:Strong understanding of anti-financial crime processes, particularly in AML and customer due diligence, with experience in a senior anti-financial crime role in a casino or financial institution.Proven ability to communicate clearly and influence across diverse stakeholder groups, including technology, risk, and operational teams.Demonstrated balance of technical aptitude and operational insight to support change delivery and process enhancement.Experience with data analysis and reporting tools to extract insights and support decision-making (e.g., Excel, Power BI).Ability to embrace change, learn quickly, and adapt in a dynamic, fast-paced environment.Operational excellence mindset with a track record of driving process improvements and uplifting control effectiveness.About you:You are an experienced financial crime professional with a strong background in AML and customer due diligence, ideally gained in a senior operational or change-focused role. You thrive at the intersection of strategy, process improvement, and technology, with a passion for driving meaningful change and uplifting operational effectiveness. Your ability to analyse data, communicate clearly, and collaborate across diverse teams enables you to deliver practical, efficient solutions that enhance control environments and improve the analyst experience.Your role will be instrumental in shaping the future of Financial Crime Operations by delivering sustainable improvements and aligning our practices with risk and compliance frameworks. Join us in building a stronger, smarter defence against financial crime.What we can offer you:Complimentary meals on site every day including hot meals, sandwich bar and moreFlexible working arrangementsDiscounted parking + other transport options (dependent on property)Up to 30% discounts across award winning restaurants and accommodationCareer development, training, and courses via The Star Academy - limitless career opportunitiesMental Health and Wellbeing servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Opportunity to work with elite professionals and assetsPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our culture:Each team member is expected to champion The Stars Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Stars culture.Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.The Star was awardedWGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.Its your time to SHINE!Click on the link below to make your next career move with The Star.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesHospitalityReferrals increase your chances of interviewing at The Star Entertainment Group by 2xSign in to set job alerts for Operational Excellence Manager roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleOperational Excellence Manager, Amazon LogisticsSydney, New South Wales, Australia 2 weeks agoOperational Excellence Manager, Delivery Services ACESCamperdown, New South Wales, Australia A$150,000 - A$160,000 4 weeks agoSydney, New South Wales, Australia 2 days agoLead of Automation Operational Excellence APACLane Cove West, New South Wales, Australia 2 months agoLead of Automation Operational Excellence APACLane Cove, New South Wales, Australia 2 weeks agoRydalmere, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoManager, Continuous Improvement & Local IT ServicesSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, AustraliaA$150,628.00-A$150,628.004 weeks agoProduct Strategy Manager, Ground ExperienceState Operations Manager - Commercial Cleaning NSWSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoRegents Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 20 hours agoWetherill Park, New South Wales, Australia 1 week agoFloor Manager (SM Expression of Interest) - Martin PlaceSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSenior Customer Success Manager - Enterprise (Manufacturing)Sydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager - Enterprise (Retail / Hospitality)Greystanes, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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