Job Title

Customer Success Consultant Training Specialist VICPay CompetitiveLocation Melbourne/VictoriaEmployment type Full-TimeJob DescriptionReq#: R96316Strong understanding of Australian Legal landscapeDemonstrated customer success background with training delivery skillsAbout our TeamLexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.About the RoleAt LexisNexis, as a Customer Success Consultant, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.Reporting to our Head of Customer Success, this is a permanent full-time opportunity to be based either from Melbourne, Brisbane or Perth with hybrid working available.ResponsibilitiesDelivering a minimum of 40 training hours per month and maintain accurate recordsPlanning learning activities to cover the client base and minimize cancellationsIdentifying opportunities for new sales to fulfill client needsEnhancing clients'' knowledge of our products and drive usageBuilding effective relationships with individual users and key stakeholdersDefining client learning needs and plan and implement effective training solutionsRequirementsLaw degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.Experience in customer success or customer relationship preferably within Legal industryExperience in training delivery and using platforms like eLearningIdentify opportunities while building solid relationships with customers and stakeholdersPossess exceptional communication and presentation skillsUnderstand Boolean and free text search principlesBe authorized to legally work in AustraliaLiaise with a range of management and staff levels, particularly with Sales departmentsWork in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for youWe know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Discounted Health plan rate and Optical Assistance- Life assurance and income protection- Option to buy additional Annual Leave days- Employee Assistance Program- Flexible working arrangements- Benefits for you and your family- Access to learning and development resourcesYour recruiter will advise you on the full benefits package for your locationAbout the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.To learn more about opportunities with LexisNexis or RELX Global, join us here:are looking to fill this role as soon as possible apply now to be considered.Thank you for your interest.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .Please read our Candidate Privacy Policy .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights .LexisNexis is a corporation that sells data analytics products and various databases that are accessed through online portals, including portals for computer-assisted legal research, newspaper search, and consumer information.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr