Job Title

Deliver comprehensive back-office assistance to our lending specialistsCoordinate consultant calendars, meeting arrangements, and client correspondenceOversee CRM management and maintain accurate filing systemsClient Relations:Serve as the primary point of contact and create positive first impressionsGuarantee exceptional service delivery at every touchpointPost-Settlement Support:Manage telephone support for our established mortgage clienteleHandle general inquiries from borrowers regarding their current loan statusConduct follow-up communications with clients who have missed loan repaymentsManage post-settlement administration tasks and loan completion proceduresLiaise with funding partners and third parties such as lawyers/conveyancers on ongoing administration of customer''s home financeBusiness Operations:Manage incoming calls, route inquiries, and coordinate meeting bookingsNurture prospective client relationships through timely lead follow-upSupport document preparation, administrative tasks, and promotional activitiesFacilitate office functions and team-building initiativesEffectively use CRM and ensure lead data is up to dateProvide reporting to management on lead dataManage uploading day-to-day invoicingDrive ongoing enhancements to our brokerage service deliveryYour ProfileCore Requirements:2+ years background in mortgage administration or financial services supportDemonstrated expertise in task prioritisation and deadline managementOutstanding interpersonal and written communication capabilitiesCompetency with lending software platforms, MS Office suite, CRMStrong numerical skills and attention to detail for financial calculations and administrative processesMeticulous approach to work with unwavering accuracy standardsAuthentic enthusiasm for the home lending industryIdeal Candidate Attributes:Collaborative mindset with strong team integration skillsNatural relationship-building abilities with diverse stakeholdersDedication to superior customer care standardsPolished, approachable personality suited for client interactionFlexible attitude with eagerness for professional developmentTake the Next StepIf you''re seeking a meaningful role where you can positively impact families'' homeownership journeys while advancing your finance career in a caring environment, we want to connect with you.Submit your application today including your CV and a personalised message outlining your suitability for this exciting opportunity.Interviews will commence on Monday 7 July 2025About usAmanah Islamic Finance Australia is a leading provider of Shariah-compliant financial services, with a focus on home lending. We are committed to supporting the financial wellbeing of our customers and the broader community. Our values of integrity, innovation, and community engagement are at the heart of everything we do.If you are interested in this exciting opportunity, please apply now.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Support Specialist? #J-18808-Ljbffr