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Join to apply for the Process Analyst role at Kinetic ITJoin to apply for the Process Analyst role at Kinetic ITGet AI-powered advice on this job and more exclusive features.About The RoleWere seeking a skilled Process Analyst to join our SIAM Onboarding Team. As a Process Analyst, you''ll play a key role in reviewing, analysing, and refining processes to ensure they align with customer needs and industry best practices. Youll support the onboarding of both internal and external service providers of various sizes and be responsible for designing and running workshops focused on policies and processes within the SIAM framework and ServiceNow.About The RoleWere seeking a skilled Process Analyst to join our SIAM Onboarding Team. As a Process Analyst, you''ll play a key role in reviewing, analysing, and refining processes to ensure they align with customer needs and industry best practices. Youll support the onboarding of both internal and external service providers of various sizes and be responsible for designing and running workshops focused on policies and processes within the SIAM framework and ServiceNow.Your strong attention to detail will be essential as you monitor performance metrics, produce insightful reports, and identify areas for improvement. Working closely with the team and key stakeholders, you''ll help implement agreed changes to optimise processes, keeping everyone aligned and informed throughout.Youll be joining a high-performing, collaborative team, so were after someone who is a self-starter, resilient under pressure, a strong team player, and confident in managing stakeholders effectively.This position is open to candidates based in Melbourne, Canberra, Brisbane or Sydney.IF YOU WERE HERE YESTERDAY, THESE ARE SOME OF THE THINGS YOU WOULD BE INVOLVED IN:Identifying and recommending process improvements aligned with best practices to drive customer and account outcomes.Contributing to the design and documentation of process workflows, activities, and responsibilities.Collaborating with stakeholders to drive process transformation, including workshops, training, and mentoring.Collaborating with others to understand current processes and vision of the future state, design end to end processes and ensuring business value of process activities.Executing the process, ensuring activities are carried out as planned, identifying and addressing issues with process execution.KEEN TO GET INVOLVED? YOU''LL JUST NEED SOME OF THE FOLLOWING:Required: Australian citizenship with a minimum AGSVA Baseline clearance or higherStrong understanding of the ITIL framework and SIAM foundationsDemonstrated experience coordinating process execution in an ITIL-aligned IT Service Management environmentProven ability to interpret and apply best practice policies and procedures to ensure complianceExcellent interpersonal and stakeholder management skillsStrong technical writing, reporting, and documentation capabilitiesA proactive self-starter who is resilient under pressure, a collaborative team player, and able to work independentlyDont meet every requirement? Dont worry, wed still love to hear from youAt Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.KINETIC ITWe are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.THE KINETIC IT DIFFERENCEFlexible working, paid parental leave, and other benefits tailored to your individual goals.Regular fun company and social eventsVendor Exam Support, ITIL V4 Training and Communities of Practise groupsDedicated professional development reviews every 6 months, with monthly follow upsAn open and supportive culture where we respect all people and individuals, and everyone has a voiceCheck out more at kineticit.com.auHow To ApplyFirst, check out our website Kineticit.com.au. If you like what you see then, click on the SEEK Apply Now button or contact our career account on careers@kineticit.com.au and quote: WWREQ0030085Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Kinetic IT by 2xGet notified about new Process Analyst jobs in Melbourne, Victoria, Australia.Port Melbourne, Victoria, Australia 3 weeks agoData Analyst, Business Operations, EnergyMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, AustraliaA$90.00-A$95.0022 hours agoMelbourne, Victoria, AustraliaA$80.00-A$85.0017 hours agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoCollingwood, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 days agoWest Melbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoBusiness Analyst CRM / Data Projects Contract (Expressions of Interest)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoBusiness Analyst | Digital TransformationMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoFootscray, Victoria, Australia 18 hours agoYarraville, Victoria, Australia 1 week agoCollingwood, Victoria, Australia 1 day agoMelbourne, Victoria, Australia A$110 - A$118 2 days agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$130,000 - A$150,000 17 hours agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia A$175,000 - A$180,000 1 day agoWere unlocking community knowledge in a new way. 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