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This range is provided by Salt. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Director of Sales, HR, Finance & Business OperationsOur client is an award-winning Global Fintech, and they have developed this independent contributor role for continued growth across the APAC region within Customer Success Growth and Retention Strategy.Reporting directly to the Head of Customer Success APAC, this is not a traditional CSM role, but youll lead the design and execution of high-impact customer strategies to drive retention, loyalty and advocacy.Responsibilities include:-Contribute to the customer retention and revenue growth strategyDrive and deliver on the growth and retention on scale through BPOsUse a data and insights driven approach to continuously improve operationsAccountable for the achievement of growth and retention targets for customers in APACIdeate, design and run experiments to quantify the expected impact of proposed growthPartner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiativesAccountable for the execution of the global and local programs through collaborating with internal stakeholders - whether they be delivered by our outsourced BPO partners, in-house team members or through digital interventionsWork with global peers and stakeholders to support our global by design principlesWhat are we looking for?Must have at least 5 years'' experience in customer success strategy roles in APAC in a Saas/ tech / telco company where scale is importantMust be a Strategic thinker & commercially savvyMust have program management experience across APAC within Customer Success deliverablesPassion for operational excellenceEnjoy using Data to drive key decisions that are going to improve the business performanceGreat communication skills and being able to Influence through collaborationSuperior communication skills (verbal and written) to simplify and complex issuesWhy Join?Hybrid working balance flexibility with collaborationWork in a high-performing, values-driven teamInitial 12-month contract with genuine potential to convert to permanentBe part of a trusted global Fintech brand making a real difference for SMEsReady to make your next move?Click Apply Now or contact Toni on 0429 841 882 for a confidential conversation.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management, Customer Service, and Strategy/PlanningIndustriesSoftware Development and Financial ServicesReferrals increase your chances of interviewing at Salt by 2xSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia 1 week agoSt Leonards, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 3 days agoProgram Manager - Partnerships for a Healthy RegionBella Vista, New South Wales, Australia 3 weeks agoSenior Manager Project Controls - WSA (Up to 6 Months Temporary Opportunity)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr