Job Title

Pholklore is looking for an experienced, enthusiastic and groundedFront of House (FOH) Managerto lead service operations across our new Caloundra venue.Were not looking for someone to reinvent the wheel, were after someone who excels in front of house service and can learn and master our proven systems, then add value by enhancing consistency, team performance, and customer experience.This role sits within a larger organisational structure across multiple venues. Success in this position requires the ability to operate within a shared ecosystem, work collaboratively with the wider leadership team, and manage your venues front of house as part of something bigger, not just a standalone operation.Youll bring strong people leadership, a high level of digital literacy, and an understanding of hospitality systems and workflows. Youll also be responsible for weekly FOH reporting and for implementing Pholklores HR policies, rostering practices, and most importantly, exceptional FOH service.Key ResponsibilitiesSystem ExecutionLearn and follow Pholklores FOH systems and service standards.Apply our workflows, customer experience models, and service systems consistently across all shifts.Collaborate with Directors, senior FOH and BOH leadership to maintain alignment across venues.Lead, train, and develop the FOH team to ensure accountability, growth, and strong team culture.Manage onboarding, performance, and conflict resolution using Pholklores HR frameworks.Create rosters, manage labour costs, and ensure the venue is always appropriately staffed.Venue OperationsOversee daily FOH operations including service, cleanliness, and opening/closing procedures.Ensure exceptional customer experiences are delivered consistently.Support stock control, supplier orders, and POS accuracy related to FOH operations.Digital Systems & ReportingUse platforms such as Tanda, Restoke, and Triniteq POS systems to manage scheduling, operations, and team performance.Submit weekly FOH reports on service performance, team development, key operational priorities and attend weekly Managers Meetings.Leverage digital tools for training, communication, and real-time decision-making.Compliance & SafetyEnsure FOH operations meet OH&S, RSA, and workplace compliance requirements.Maintain required documentation for incident reporting, staff training, and compliance logs.Support and implement health and safety procedures in line with group policies.Pholklore is looking for an experienced, enthusiastic and groundedFront of House (FOH) Managerto lead service operations across our new Caloundra venue.Were not looking for someone to reinvent the wheel, were after someone who excels in front of house service and can learn and master our proven systems, then add value by enhancing consistency, team performance, and customer experience.This role sits within a larger organisational structure across multiple venues. Success in this position requires the ability to operate within a shared ecosystem, work collaboratively with the wider leadership team, and manage your venues front of house as part of something bigger, not just a standalone operation.Youll bring strong people leadership, a high level of digital literacy, and an understanding of hospitality systems and workflows. Youll also be responsible for weekly FOH reporting and for implementing Pholklores HR policies, rostering practices, and most importantly, exceptional FOH service.Key ResponsibilitiesSystem ExecutionLearn and follow Pholklores FOH systems and service standards.Apply our workflows, customer experience models, and service systems consistently across all shifts.Collaborate with Directors, senior FOH and BOH leadership to maintain alignment across venues.People LeadershipLead, train, and develop the FOH team to ensure accountability, growth, and strong team culture.Manage onboarding, performance, and conflict resolution using Pholklores HR frameworks.Create rosters, manage labour costs, and ensure the venue is always appropriately staffed.Venue OperationsOversee daily FOH operations including service, cleanliness, and opening/closing procedures.Ensure exceptional customer experiences are delivered consistently.Support stock control, supplier orders, and POS accuracy related to FOH operations.Digital Systems & ReportingUse platforms such as Tanda, Restoke, and Triniteq POS systems to manage scheduling, operations, and team performance.Submit weekly FOH reports on service performance, team development, key operational priorities and attend weekly Managers Meetings.Leverage digital tools for training, communication, and real-time decision-making.Compliance & SafetyEnsure FOH operations meet OH&S, RSA, and workplace compliance requirements.Maintain required documentation for incident reporting, staff training, and compliance logs.Support and implement health and safety procedures in line with group policies.QualificationsMinimum 3 years experience in a FOH leadership role in a fast-paced hospitality environment.Ability to work within structured, system-based environments.Strong leadership, communication, and team development skills.Demonstrated digital literacy and experience with hospitality software (e.g. Tanda, Triniteq, Restoke, etc).Sound understanding of HR processes, rostering, and service quality management.Exceptional customer service skills and the ability to lead by example.What We OfferCompetitive salary: $70,000 $83,000, depending on experience.Time off in lieu and appropriate breaks to support sustainable work-life balance.Access to growth and development across multiple venues.Great team culture, strong systems, and legendary staff parties.How to ApplyTo apply, submit your resume and cover letter via the Pholklore website or this ad. We cant wait to welcome a motivated, customer-focused leader to the Pholklore family in Caloundra!Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Have you worked in a role which requires a sound understanding of OH&S/WHS? Which of the following statements best describes your right to work in Australia? Do you have experience preparing work rosters? How many years'' experience do you have as a Front of House Manager? Have you worked in a role where you were responsible for stock control? How many years of people management experience do you have? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr