Add expected salary to your profile for insightsA firm with a strong reputation for having an authentic and inclusive cultureSupportive and collaborative team environmentAbout the CompanyLander & Rogers is a leading independent law firm, with offices in Melbourne, Sydney and Brisbane and global reach.Our focus is on innovating the client experience and leading change in legal service delivery. We are also committed to supporting our communities through our pro bono work.About the RoleThe Digital Office Services Supervisor is responsible for leading the national operations of the DOS function. This includes ensuring a safe, compliant and consistent service delivery to the firm, while also driving operational improvements in collaboration with the firm''s innovation team.The Digital Office Services team supports the firm through a wide range of essential services: managing mailroom operations, digitising documents, distributing internal mail, coordinating courier bookings, and overseeing document management - including storage, retrieval, and secure destruction, and safe custody materials. The Digital Office Services team also play a critical role in Facilities coverage, including any issues or urgent needs that may arise particularly at the start and end of each day. The team steps in to manage and resolve matters as needed, maintaining continuity and responsiveness.ResponsibilitiesNational Oversight & Team ManagementLead the DOS function across Sydney, Melbourne, Brisbane, and Canberra, ensuring operational consistency and collaborationManage team coverage and liaise with Facilities and Practice Group contacts to meet safety and service standards, including during absencesPolicy, Process & InnovationEnsure DOS policies and procedures are understood and followed; collaborate with the Facilities Manager to evolve them for compliance, efficiency, and cost savingsDrive process improvements focused on paperless operations, sustainability, and procurement efficiencyPartner with the innovation team to enhance service delivery and identify cost-saving opportunitiesTrack and report key metrics on workload and productivityOversee service providers and suppliers, managing contracts and complaintsSupport budget preparation and invoice processingOperational Contributions (Melbourne)Handle mail tracking, digitisation, and distribution; upload to iManage and manage document destruction per risk policyProcess outgoing mail and book couriersManage stationery orders, branded items, and WELL thermal productsValidate contractor attendance and issue access credentialsProvide reception coverage during lunch and end-of-day periodsAbout YouCertificate or Diploma in Administration would be highly regardedProficient skills in Microsoft Office Suite and practical experience/confidence with technology systems and software including digital systems and apps, knowledge management systems and online ordering platformsPrevious experience in a Supervisory role within a mailroom or office environment, professional services industry experience would be highly regardedStrong customer service and communication skills, with a focus on creating a positive experience for staff and clients. Experience engaging with a diverse range of stakeholders, including Senor StakeholdersSuccess in proactively improving processes and systems and the ability to effectively problem solveOrganisational skills with the ability to work collaboratively in a team and manage multiple tasks efficiently adapting to shifting priorities.Strong organisational skills with the ability to manage multiple tasks and projects simultaneously, prioritise work effectively, and meet deadlinesMeticulous attention to detail with a focus on maintaining the security and integrity of office systems and dataCapable of performing in a physically demanding job entailing a lot of walking and manual liftingNumerical skills, coupled with the ability to process and analyse data to solve problems, make informed decisions and recommend appropriate course of actionExcellent written and verbal communication skills, including the ability to effectively communicate with all stakeholders, including Senior StakeholdersWell-developed interpersonal, negotiation, influencing and relationship building skillsAbility to drive continuous improvement in processes and serviceCulturePeople choose Landers for our down-to-earth, collaborative and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally.We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership and development.Additional leave:take a moment to stop, reflect and reenergise each year with up to five weeks of paid annual leave plus an annual wellness dayHome office, fitness & wellness allowance:enjoy the flexibility to fit out your home office or support your health and wellbeing with an annual $250 allowance.Tech discounts:access corporate discounts on DELL computer products to have the latest personal gadgets at your disposalHow to applyClick APPLY or visit www.landers.com.au.Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.We conduct background checks including criminal record checks on all successful candidates as a condition of employment.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Lander & Rogers is a leading independent Australian law firm, comprising 600 people including 78 partners. We have grown organically, resulting in a highly cohesive firm sharing a strong work and client service ethic, as well as high staff and partner retention rates. We believe that legal services involve more than just the law practical, commercial advice and exceptional client experience are equally important to our clients and to us. Our firm is global in approach, but we remain fiercely independent and truly Australian.Lander & Rogers is a leading independent Australian law firm, comprising 600 people including 78 partners. We have grown organically, resulting in a highly cohesive firm sharing a strong work and client service ethic, as well as high staff and partner retention rates. We believe that legal services involve more than just the law practical, commercial advice and exceptional client experience are equally important to our clients and to us. Our firm is global in approach, but we remain fiercely independent and truly Australian.Show morePerks and benefits Wellness at Landers Career Development Flexible Working Arrangements Graduate Program and Seasonal Clerkships Parental Leave Social ActivitiesTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsTalent Acquisition & People ConsultantCGI2d agoAdministrative AssistantSMSF Compliance Audits1d agoUcentric People Pty Ltd2d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
Job Title
Digital Office Services Supervisor