Job Title

Lead Collections Officer - Telecommunications & BPOThis range is provided by Talent. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$400.00/daily - A$450.00/dailyDirect message the job poster from TalentConnecting high performing Sales & Digital talent to Australia''s Technology sector - SaaS | IT Consulting | Digital Marketing | MarTech | AI &The Opportunity:This Lead Collections Officer role is with a Tier 1 Telecommunications provider managing a team of Offshore Collections Officers. You will posses detailed knowledge of high-volume transactional Collections management operations and case management in either Telco, Banking or Utilities.Experience in managing a Hardship function and knowledge of Hardship Regulatory requirements is also advantageous. You''ll possess excellent negotiation skills and are effective at building relationships with both internal and external partners through consistent engagement, transparent communication, and clear delivery of objectives.Rate: $400/day to $450/day + SuperLocation: Melbourne CBDDuration: 12 monthsFlexible work: 3 days office/2 days work from homeYour responsibilities will include:Ensure team Collection KPI''s are met or exceededEnsure the teams escaltions are tracked and reported onInvestigate and track complex customer complaints and disputed claimsProvide high-quality customer serviceEnsure knowledge and compliance with legislative, financial and administrative frameworksDevelop procedural and technical expertise in relation to claims and plan funding managementRequirements:Previous experience in customer service environmentsProficiency with IT systemsDemonstrated ability to work within a team and autonomouslyMust posses valid working rights in AustraliaAnyone from a claims / insurance / Collections background highly encouraged to applyExperience with offshore/BPO collection teams and/or processesSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and OtherReferrals increase your chances of interviewing at Talent by 2xGet notified about new Collections Officer jobs in Melbourne, Victoria, Australia.Collections And Property Revenue OfficerDandenong, Victoria, Australia 1 week agoCollections Officer - TelecommunicationsMelbourne, Victoria, Australia A$300 - A$350 4 days agoMelbourne, Victoria, Australia 2 weeks agoCredit & Collections Officer - Immediate StartMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCredit Officer (Maternity Leave Contract)Melbourne, Victoria, Australia 3 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr