Job Title

Add expected salary to your profile for insightsAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job SummaryPassengerService Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. OurPassengerService team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.Your activitiesAssist passengers during check-in, boarding and disembarkationHandle the check-in process, including verifying tickets, issuing boarding passes and checking luggageProvide accurate flight information to passengers, including updates on delays, cancellations and gate changesResolve passenger complaints and issues efficiently and professionallyOffer support and answer questions regarding flight schedules, fares, routes and policiesAssist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistanceAssist with luggage drop offs through the check-in processEnsure compliance with security procedures and protocols, including screening passengers and luggageCoordinate with other airport personnel and departments to ensure smooth operations and customer satisfactionProvide assistance and support during emergencies, including medical incidents and flight diversionsMaintain accurate records and documentation for all transactions and customer interactionsUtilise language skills to assist international passengers and communicate effectively with diverse customersYour profileCommitted to delivering exceptional and safe serviceHave full availability and be able to work across a 7 day rotating rosterStrong interpersonal skills and a team playerDemonstrates a strong work ethic and a desire for learning and advancementMaintains composure under pressure and presents themselves with confidenceUpholds excellent presentation and grooming standardsExhibits organisational and effective time management skillsPhysically capable of handling passenger baggage and operating wheelchairs when requiredFluent in English (additional languages welcomed)Confidence in using software and technology Intermediate skills requiredAustralian Citizen/Resident with unlimited work rightsPossession of a valid Australian driver''s license and reliable transportationMust be 18 years of age or olderWhat we offerEmployee parking availableUniforms providedOpportunities for career advancementAccrual of annual and personal leaveComprehensive paid training and ongoing support providedThe opportunity to up-skill and train on receipt and dispatch of aircraftPaid training ranging from 2-4 weeks depending on the airlineDiscounts to our aspire loungesAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Visit our website atSwissport Careersto learn more about Life at Swissport.Join Swissport today and be part of a team that connects the world of aviation!Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCanberra Hand Therapy Pty LtdDeakin, Canberra ACT4d agoCanberra ACT8d agoOffice AdministratorBlueline Plumbing and GasBruce, Canberra ACT5d agoResearching careers? 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