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Hi I''m SushmaNayak your Recruiter and guide to joining CSG. At CSG, you''re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.Who are we?As one of the largest business support solutions (BSS) providers, CSG International provides solutions to a global client base. Join an elite team of IT and Operations professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.In today''s dynamic and competitive marketplace, one thing is certain: change. As one of the world''s leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help customers generate revenue, maximize customer value and help manage customers business more efficiently.What you''ll do:As a systems operator, you will demonstrate your ability to follow work instructions, execute billing jobs and processes flawlessly in order to meet customer Service Level Targets or Agreements (SLAs) and accomplish assigned objectives.Systems operators will possess good skills to deliver operation schedules, ticket tracking, reporting of daily operations activities and the delivery of invoices and billing reports for contracts.Good analytical skills are also required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts. Flexibility to work additional hours to meet operational requirements is needed when required.The successful candidate will ideally have:1 - 2 years of experience in billing operations or a relevant roleAbility to follow set process/guidelines, work instructions on a given task.Demonstrated experience in escalating deviations to managementKnowledge of ABRS, MBRS or other billing system/s is desirableKnowledge of Telstras products and processes is desirableAbility to self-motivate, and be a reliable team playerStrong Windows PC Working knowledgeMS Office skills (Excel and Word) knowledgeExperience with service desk ticketing systems is desirableDocumentation and well developed communication skillsAble to execute SQL based reports; ability to write SQL is a plusGood problem-solving skills, with demonstrated ability to resolve complex issuesDemonstrated ability to perform in high-pressure, deadline critical situationsAble to multi-task with attention to detailUnrestricted Australian working entitlements (PR or Citizenship)Willingness to undertake a background/criminal check as part of the recruitment processThis is a unique opportunity to join a dynamic team to deliver on a major managed services engagement. If you match the profile above and are excited at this opportunity, then wed love to hear from you!Please apply by sending a cover letter and your current CV via the link/s.Location(s):AU.Canberra.Client #J-18808-Ljbffr