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Senior Assistant Manager - Front Office (fixed term)Join to apply for the Senior Assistant Manager - Front Office (fixed term) role at Hyatt RegencySenior Assistant Manager - Front Office (fixed term)1 day ago Be among the first 25 applicantsJoin to apply for the Senior Assistant Manager - Front Office (fixed term) role at Hyatt RegencyGet AI-powered advice on this job and more exclusive features.SummaryAt Hyatt, theres a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, youll discover a career you didnt know existed.Organization- Hyatt Regency SydneySummaryAt Hyatt, theres a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, youll discover a career you didnt know existed.We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as a Senior Assistant Manager on a 12-month fixed term basis (maternity cover).As Australias largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.Benefits for working with Hyatt include:After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)Discounted accommodation for associates as well as friends and familyReward and recognition programsLearning and development opportunitiesComplimentary dry cleaning for work attireDiscounted city parkingThe opportunity to join an international group with endless career opportunitiesThe Role:As a Senior Assistant Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience. Beyond operations, you will be a part of making key business decisions that consider and influence guest satisfaction and maximising profitability.Responsibilities Include:The day-to-day leadership, supervision and management of associates in the Front Office departmentActing as a point of escalation for emergency situations and decision making in absence of Assistant Director of RoomsEvaluating and updating policies, procedures and standards where needed and ensuring they are followed by all team membersHandling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedbackBeing fully across all VIP and special request arrivals and ensuring they are blocked out and checked accordinglyMonitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-insInvolvement in the recruitment process for the department, including reviewing of applicants, conducting of interviews and onboarding new startersPrepare and update employee roster and ensure they meet the demand of business needsTo ensure that all departmental reports and correspondence are completed punctually and accuratelyTaking an active role in maximising profitability through effective payroll management, proactively managing costs, flexible rostering and driving upselling and inventory initiativesOur Ideal Candidate will possess:Demonstrated experience as a Duty Manager in a high volume, hotel operationExperience working with OPERA property management systemExcellent communication skills, with the ability to lead by example and motivate the teamA focus on delivering exceptional customer service and resolving issues efficiently and effectivelyAbility to build and maintain strong and collaborative relationships with both internal and external stakeholdersStrong problem-solving skills and the ability to work efficiently under pressureA proactive attitude with the ability to manage multiple tasks in a fast-paced environmentAn outcome driven approach to performance and resultsUnrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)A current NSW RSA and First Aid Qualification is desirableOpportunity is calling. Join Hyatt.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Hyatt Regency by 2xGet notified about new Assistant Front Office Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 1 month agoAssistant Front Office Manager | The DarlingPyrmont, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoFront Desk Manager Assistant Club Med ResortMillers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia $75,500.00-$75,500.00 2 weeks agoBankstown, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 hour agoDuty Manager - Novotel Sydney City CentreManly, New South Wales, Australia 3 months agoSt Marys, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 7 hours agoEVT - Rydges North Sydney; Front Office ManagerDarlington, New South Wales, Australia 6 days agoManly, New South Wales, Australia 3 months agoManly, New South Wales, Australia 2 weeks agoManly, New South Wales, Australia 2 months agoRockdale, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoBurraneer, New South Wales, Australia 2 days agoDuty Manager - Coles Supermarkets - Waringah MallDuty Manager | Full-Time| InterContinental Sydney Double BaySydney, New South Wales, Australia 2 months agoWere unlocking community knowledge in a new way. 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