Job Title

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. The principal activity of Stellantis is the design, development, manufacture and sale of automobiles bearing its 16 brands of Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS, Fiat, Fiat Professional, Jeep, Lancia, Maserati, Mopar, Opel, Peugeot, Ram and Vauxhall.Benefits:Hybrid working environmentCollaborative and supportive teamScope to learn and grow within the automotive industryJob Description:This role is responsible for managing vendor relationships and optimizing aftersales operations to ensure service quality, cost efficiency, and alignment with strategic goals at Stellantis Australia. It involves driving data analysis to inform business decisions and enhancing customer experience.The role extends to assisting senior leadership in maintaining strategic business plan, hosting executive and teamwide forums & engagement sessions.Key Responsibilities:Vendor & Stakeholder Management: Manage relationships with third-party providers for Customer Care, Roadside Assistance, and Service Loan Vehicle programs, ensuring purchase requisitions, invoices, and expenses align with budgets. Address discrepancies, resolve operational challenges, and act as a liaison between cross-functional teams to align on aftersales initiatives.Data Analysis & Reporting: Prepare detailed monthly and quarterly spend reports to enable leaderships data-driven decision-making. Develop business cases to identify cost-saving opportunities, assess feasibility for new initiatives, and track key performance indicators (KPIs) to evaluate the impact of projects on costs, satisfaction, and operational efficiency.Process Improvement: Evaluate and enhance existing processes to streamline workflows, resolve inefficiencies, and implement best practices. Maintain accurate records, ensure compliance with organizational standards, and draft revised workflows, procedures, and manuals. Collaborate with teams to establish consistent standards and improve overall effectiveness.Business Planning & Project Support: Support leadership with quarterly updates, strategic planning, and driving collaboration on high-impact projects to meet organizational goals. Facilitateworkshops to address challenges and develop actionable solutions. Incorporate customer insightsto improve NPS and dealer satisfaction scores and champion customer-centric approaches in strategic initiatives.Requirements:Minimum QualificationsAt least a bachelors degree in business, Economics, or a related field (Statistics or Data Analytics well regarded).Minimum Experience1+ years as a business analyst or similar role, preferably within the automotive or aftersales industry.Experience with SAP, Power BI, or other data analysis tools (preferred).Job-Specific SkillsKnowledge of the automotive or aftersales industry.Strong verbal, written, and interpersonal communication skills.Skilled in analysis, process mapping, facilitating workshops and managing stakeholders.Solutions-focused with a continuous improvement mindset.Highly organised, detail-oriented, and adaptable in fast-paced environments.Collaborative team player with commercial awareness and a results-driven approach.Resilient under pressure, delivering in challenging conditions.Apply:To submit your expression of interest, please apply directly through LinkedIn.At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. As we only want to know why youre great for this role, feel free to avoid personal information, such as age, picture and marital status, in your CV. We want to provide you with a great candidate experience, so please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.Stellantis Diversity & Inclusion: Employee Make the Difference: #J-18808-Ljbffr