Add expected salary to your profile for insights.In this role, you will be responsible for processing high volume sales orders and enquiries for our top customers. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administrative skills and stellar customer support within our Customer Service Portal Sales team!Role Title: Customer Service RepresentativeLocation: Moorebank NSW branchHours: Monday Friday, 13-month Fixed term contract, Full-TimeReporting: Customer Service ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred, but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyse situations and think critically to find solutions to customer issuesExcellent verbal and written communication skillsAbility to remain composed in a fast-paced work environment and under pressureDuties & ResponsibilitiesResolve customer issues and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceAssist customers with accurate and timely order placement, tracking, and processingFoster strong and positive relationships with customers to encourage loyalty and repeat businessProvide excellent customer service over the phone and on emails, making a great first impression in every caseEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym, and moreComprehensive training program to equip you with the necessary skills and knowledgeHow to applyPlease submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!About the companyAidacare is one of the leading players in the Healthcare Equipment Industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.Unlock job insightsSalary match | Number of applicants | Skills matchAidacare is one of Australia''s largest Healthcare Equipment and Service providers.Since 1987, our business has been assisting Australians in the Hospital, Residential Aged-Care, Home & Community Care, and Rehabilitation sectors.Aida is the Latin word for helper, from which the English word Aid is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action, describing a simple four-step process for serving our customers.Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That''s why you''ll find us on most Government Healthcare Equipment Contracts and private organizations.To help fast-track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Service Representative? #J-18808-Ljbffr
Job Title
Customer Service Representative