Job Title

Mazda Australia Pty Ltd provided pay rangeThis range is provided by Mazda Australia Pty Ltd. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$74,306.00/yrAre you passionate about delivering exceptional customer service and problem-solving? At Mazda Australia, were looking for a Customer Service Champion to join our dedicated team and help us create seamless experiences for our valued customers.About the role:As a Customer Centre Agent, you will be the first point of contact for customer inquiries via our 1800 phone line. Youll play a pivotal role in resolving technical and service-related queries, assisting dealerships, and ensuring our customers feel supported at every step.This role involves managing diverse customer cases, conducting research, liaising with dealers and external parties, and ensuring timely resolutions that align with Mazdas commitment to excellence.This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.Key Responsibilities:Respond to customer inquiries via phone, email, and web channels.Manage and resolve minor service or technical issues in collaboration with dealerships and internal teams.Assist with the National Customer Care (NCC) loan vehicle program.Investigate and address customer concerns identified through letters and surveys.Ensure compliance with Mazda policies, procedures, and relevant legislation.Proactively support initiatives like the Early Alert program to prevent potential complaintsAbout you:To succeed in this role, youll bring experience in customer service with a focus on resolving complex inquiries, along with a good understanding of how motor vehicles workor a willingness to learn.Exceptional communication and interpersonal skills are essential, enabling you to build strong relationships with customers, dealers, and suppliers. Youll also need to be analytical, organized, and a skilled problem-solver who can manage competing priorities effectively.Proficiency in Microsoft Word, Excel, Outlook, and other IT systems is required to perform the role successfully.About Mazda Australia:Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we''re committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.Annual bonus eligibility and 17.5% annual leave loading.Access to weekend loan cars, uniform allowance, and additional perks.Join a collaborative team and supportive team culture.Ongoing learning and development opportunities to fuel your career growthWellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program, Health Care provider discounts.If youre ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity!Application and Selection Process:We value attitudes, behaviours, and values that align with Mazda Australias culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.We thank you for your application, please note only shortlisted and candidates with full working rights in Australia will be contacted.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesMotor Vehicle Manufacturing and Telephone Call CentersReferrals increase your chances of interviewing at Mazda Australia Pty Ltd by 2xSign in to set job alerts for Call Center Representative roles.Noble Park, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 11 hours agoNunawading, Victoria, Australia 6 days agoVermont South, Victoria, Australia 16 hours agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 3 days agoNunawading, Victoria, Australia 3 days agoPort Melbourne, Victoria, Australia 14 hours agoSpringvale, Victoria, Australia 2 days agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 days agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 1 week agoDoncaster, Victoria, Australia 1 week agoAltona North, Victoria, Australia 6 days agoCamberwell, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia A$67,000.00-A$70,000.00 3 days agoNotting Hill, Victoria, Australia 1 week agoAbbotsford, Victoria, Australia 1 week agoSunshine West, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Advisor - Contact CentreMulgrave, Victoria, Australia $27.50-$30.19 2 days agoCustomer Account Representative - AustraliaMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 6 days agoWere unlocking community knowledge in a new way. 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