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Join to apply for the Operations Agent SpS role at FedEx AustraliaContinue with Google Continue with Google6 days ago Be among the first 25 applicantsJoin to apply for the Operations Agent SpS role at FedEx AustraliaWhat Youll DoAs on Operations Agent working within our Query Channel team you will be responsible for answering queries from customers, drivers, and staff to ensure we exceed our clients expectation on service enquiries and last mile deliveries, always striving to make every customer experience outstanding.What Youll DoAs on Operations Agent working within our Query Channel team you will be responsible for answering queries from customers, drivers, and staff to ensure we exceed our clients expectation on service enquiries and last mile deliveries, always striving to make every customer experience outstanding.As the first point of contact for our Special Services courier fleet you will be responsible for answering queries via phone and email and assisting the Time Critical operations team to achieve an efficient, timely and cost-effective model.Provide prompt resolution of customer service enquiries by telephone and emailUtilise transport systems/tools to book jobs and resolve queriesInvestigate, track & monitor jobs to ensure service levels are metCreate an open transparent communication channel in all dealings while maintaining integrityGive direct observation and feedback to managementWhat Youll Bring To The TeamGood customer service skills with excellent verbal and written communication skillsHigh accuracy and strong attention to detailsAbility to work in a fast-paced high-pressure environmentAbility to work autonomously as well as in a teamKnowledge of freight management system procedures, scanning and compliance requirementsBasic geographical knowledge of Sydney metropolitan areasAbility to review driver current jobs to ensure timely delivery windows are metLiaise with Despatch operators to assist major customers with their needsFederal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants Have Rights Under Federal Employment LawsKnow Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesFreight and Package TransportationReferrals increase your chances of interviewing at FedEx Australia by 2xSign in to set job alerts for Operations Representative roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleSydney, New South Wales, Australia 3 weeks agoOperations Manager - Ben & Jerry''s (Sydney CBD)North Rocks, New South Wales, Australia 2 days agoSutherland, New South Wales, Australia 1 week agoSutherland, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSutherland, New South Wales, Australia 1 week agoSutherland, New South Wales, Australia 1 week agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoExecutive Assistant and Project CoordinatorSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoNorthmead, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 15 hours agoOperations Associate (Entry Level Medical Devices)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoStrathfield South, New South Wales, Australia 1 week agoSurry Hills, New South Wales, Australia 2 weeks agoMarrickville, New South Wales, Australia 3 weeks agoMascot, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoStrategy and Operations Manager, Rider OperationsSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr