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Join a legendary team and be the go-to expert keeping parts moving and customers satisfied at our Mildura branch.Were on the lookout for a driven and customer-focused Parts Advisor to step into a key frontline role someone who thrives on problem-solving, builds strong relationships, and is ready to make a real impact every day.Working closely with our service team and customers, youll be responsible for identifying, sourcing, and delivering the right parts at the right time. From over-the-counter support to coordinating parts for workshop jobs and field service teams, youll play a vital role in keeping machines, and business, moving.At William Adams, your career is more than just a role, its a chance to grow. Youll be backed by a supportive team, modern systems, and clear pathways to progress into senior Parts, Branch, or Customer Support roles.With nearly 100 years as a Caterpillar dealer behind us, this is your opportunity to join a team built on pride, performance, and people.Ready to bring your expertise to a team that delivers every day?ABOUT THE ROLEYour number one responsibility will be to provide an excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs.This is a full time, permanent position offering career growth and development opportunities. Reporting directly to the Branch Manager, you will work Monday to Friday on a rotating roster and be required to participate in a Saturday morning roster with some after-hours support (shared between the team).What a day typical day will look like:Dealing with front counter enquiries, both face to face and over the phoneLocating Cat parts for customers and techniciansFollowing up and actioning outstanding jobs related to parts inquiries and customer concernsSystem based parts interpreting using a variety of digital and print resourcesParts Warehousing tasks (receiving, order picking and dispatch)Ensuring company accounts receivable processes are adhered to in relation to parts sales transactionsAssisting with the operation of display areas and stock cleanlinessABOUT YOUYou will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.To be successful in this role you will require the following skills and attributes:Mechanical knowledge and a background in earthmoving and/or automotive is preferableExceptional communication skills with a positive and enthusiastic attitudeProficient in Microsoft applicationsExperience working on different kinds of systems/databasesExcellent organisational skills with the ability to handle multiple tasksKnowledge of Caterpillar products (preferred but not essential)Why work with us?At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.It''s more than just a job! We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.We will offer you a competitive salary package, including annual performance and salary reviews, along with access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more!Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.Want to know more? Call David in our Talent Acquisition Team on 03 9566 0691 with any questions. #J-18808-Ljbffr