Job Title

Benefits:$65,000 + SuperGreat opportunity for career growthHybrid working model, with staggered start times from 8-5:30 PMWork within a well-established Australian Medical Device organizationAbout the Company:A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved.About the Opportunity:Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing,Key Responsibilities:Monitor and respond to customer enquiries across phone calls and email in a high volume capacityProcess orders both manually and using EDI by strict cut off timesBe agile and adaptable to manage urgent patient on table scenariosCollaborate effectively with cross functions including Sales, Marketing & Warehousing teamsKeep up to date records of customer interactions in SalesforceLiaise collaboratively with customers regarding pricing discrepancies, damaged and missing stockInvestigations regarding product disputes, arranging credits as necessaryCollaborate and contribute to regular team meetingsAd hoc reporting as necessary in SAP & SalesforceSkills and Experience:At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industryOrder Processing experience is necessary in SAPExcellent communication skills (written and oral)Excellent attention to detailAbility to work well under pressureMust have the enthusiasm and passion to learnFamiliarity with SalesforceHow to Apply:Click apply or contact Recruitment Consultant Kelly-Ann Turneron 02 8877 8772 for a confidential discussion.About Healthcare Professionals GroupHealthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;Commercial Recruitment - Marketing, Sales, Analytics, Government and External AffairsBusiness Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing #J-18808-Ljbffr