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Job Title


Customer Services Library Assistant


Company : Careers at Council


Location : Hornsby, New South Wales


Created : 2025-07-07


Job Type : Full Time


Job Description

Join to apply for the Customer Services Library Assistant role at Careers at Council2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Library Assistant role at Careers at CouncilDescriptionPart Time (18 hrs/week)Wanting to start your library career? This position offers a challenging and rewarding opportunity for a customer focused, flexible and organised person who loves problem solving to join our customer service team.Salary$29,554 to $32,945 per annum (based on 18 hours per week), plus superannuation.Appointed salary in this range will be based on skills, qualifications and experienceAbout UsAt Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Find out more about working at Hornsby Shire CouncilHornsby, New South WalesDescriptionCustomer Services Library Assistant - Permanent Part Time (18 hrs/week)Wanting to start your library career? This position offers a challenging and rewarding opportunity for a customer focused, flexible and organised person who loves problem solving to join our customer service team.Salary$29,554 to $32,945 per annum (based on 18 hours per week), plus superannuation. Appointed salary in this range will be based on skills, qualifications and experienceAbout UsAt Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Find out more about working at Hornsby Shire CouncilAbout The RoleYour new role is an operational position that relies heavily on team work and requires that work be prioritised according to customer need. The customer services team supports library and information services by assisting with the provision of efficient and effective information andcirculation services.The Customer Services Library Assistant position has the following major components:Ensure the provision of quality customer servicesAssist in delivering a positive customer experienceAssist in the maintenance of the collection to ensure it meets community needsProvide assistance with the use and troubleshooting of library software and equipmentPromote library services and programsPosition RequirementsCurrent enrolment in the Diploma of Library and Information Studies or its equivalent, or a degree course in Library and Information Science, approved by ALIADemonstrated customer service skills.Good oral and written communication skillsAbility to work independently and as a member of a teamDemonstrated ability to provide technology support to customers of all ages.Ability to prioritise tasks and problem solveNSW Working with Children Check clearanceAbout YouThe Customer Services Library Assistant position requires an enthusiastic, customer oriented person who has good communication skills. Current enrolment in an approved course in Library Studies is the minimum qualification for the position. The ability to be an effective member of a team is critical to the success of this role, as is accuracy and attention to detail, and the ability to meet deadlines. In your new role you will;Be interested in assisting the communityBe flexible and co-operative approach to work with good problem solving skillsHave enthusiasm for working in a public libraryHave a commitment to continuous learningThe Customer Services Library Assistant is primarily based at Hornsby Library and may be required to work at other branch libraries.Current enrolment in an approved course in Library Studies is the minimum qualification for this position. A current Working with Children check is required.Please note that unsuccessful applicants deemed suitable in the recruitment process may be considered for a casual positionBenefits Of Working With UsWe offer more than just a job, we understand the importance of a work-life balance and are proud toOffer a Range Of BenefitsFlexible working opportunities, such as 9-day fortnight for full time permanent and temporary fixed term employees, hybrid work arrangements, part time and job share work opportunitiesGenerous leave provisions, including:Long Service Leave after 5 years (transferable between Councils)Parental Leave (up to 22 weeks)Health & Wellbeing LeaveEmployee Health and Wellbeing Program, as well as Fitness Passport and annual fluvaccinationsEmployee Assistance ProgramProfessional Development OpportunitiesEmployee recognition schemeMotor vehicle novated leasing and salary sacrifice opportunitiesSocial ClubLong Service AwardsFor more information and to applyPlease visit our websiteApply for this roleVisit siteShareSeniority levelSeniority levelEntry levelEmployment typeEmployment typeInternshipJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Careers at Council by 2xGet notified about new Customer Service Assistant jobs in Hornsby, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative @ health techPymble, New South Wales, Australia 3 days agoCustomer Service Representative - 12 months contractSydney Airport - Customer Service OfficerMascot, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 34 minutes agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoCustomer Service Representative (12 months contract)Mascot, New South Wales, Australia 4 days agoPendle Hill, New South Wales, AustraliaA$60,000.00-A$70,000.002 weeks agoEveleigh, New South Wales, Australia 2 weeks agoFrenchs Forest, New South Wales, Australia 1 week agoSydney, New South Wales, AustraliaA$70,000.00-A$80,000.001 month agoPyrmont, New South Wales, AustraliaA$65,000.00-A$72,000.004 weeks agoSydney, New South Wales, Australia 4 days agoSydney Olympic Park, New South Wales, Australia 1 hour agoMacquarie Park, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 8 hours agoHomebush, New South Wales, AustraliaA$35.00-A$40.0013 hours agoCustomer Service Representative (On-Site)Hornsby, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative - Sydney, AustraliaPart Time Customer Service and Sales Assistant Hornsby NSWBlacktown, New South Wales, Australia 1 hour agoCasual Customer Service and Sales Assistant Hornsby NSWHornsby, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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