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Join to apply for the ASO3 - Customer Services Officer role at Department for Education, South Australia1 day ago Be among the first 25 applicantsJoin to apply for the ASO3 - Customer Services Officer role at Department for Education, South AustraliaGet AI-powered advice on this job and more exclusive features.Why Work With UsEvery child and young person deserves a great education.Department for EducationJob reference: 681288Location: 5000 - ADELAIDEJob status: Short Term ContractEligibility: Open to EveryoneWhy Work With UsEvery child and young person deserves a great education.We have a strategy that aims to unlock every childs potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.Together we will make our education system the best it can be.When our children and young people thrive, so do our communities and our state.About The RoleThe Customer Service Officer (CSO) is responsible to the Manager Customer Feedback within the Customer and Information Services directorate for providing exceptional customer service as the first point of contact for internal and external customers. The CSO responds to general departmental enquiries and feedback by telephone and via the online portal and will triage incoming complaints about schools and preschools to ensure effective resolution.This role promotes best practice relating to a call centre approach using effective communication in a timely and accurate manner drawing on departmental knowledge and or appropriate referral to the business area to best assist with the customers enquiry.The role supports the department''s commitment to delivering effective customer experiences, fostering a culture of service excellence, driving continuous improvement and enhancing the corporate profile of the department. Within this context, the position needs to demonstrate a high level of responsiveness, resilience, and accurate record keeping.Special ConditionsThe successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.For all other Special Conditions please refer to the attached Position Description.QualificationsDesirable: Experience in a call centre or customer service environment.Essential: Nil.RemunerationASO3 $67,589 - $72,033 per annum (1.0 FTE), plus superannuation (11.5%) and leave loading.EnquiriesEnquiries can be directed to Louise Gardner, Manager FOI and Information Release, via phone: (08) 8226 1226 or email: Louise.Gardner@sa.gov.auApplication InstructionsApplications should be made through the IWorkForSA website.Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than 2 pages addressing the key competencies in the attached position description.People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.Additional NoteThis is a full-time contract role (1.0 FTE), initial 6-month term contract. Part-time arrangements may be negotiated.Applications close: 24/07/2025 11:30 PMFlexibility StatementThe South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Department for Education, South Australia by 2xSign in to set job alerts for Customer Service Officer roles.Adelaide, South Australia, Australia 9 hours agoCavan, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 1 week agoPort Adelaide, South Australia, Australia 1 month agoNorwood, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 2 weeks agoRosewater, South Australia, Australia 4 days agoGuest Experience Expert - Full-Time/Part-TimeAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 6 days agoCampbelltown, South Australia, Australia 4 hours agoHindmarsh, South Australia, Australia 1 week agoModbury North, South Australia, AustraliaA$50,000.00-A$55,000.009 hours agoAdelaide, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoMile End, South Australia, Australia 5 months agoMile End, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 2 weeks agoGolden Grove, South Australia, Australia 1 week agoRedwood Park, South Australia, Australia 4 days agoCustomer Service Officer - Waterworld Aquatic CentreRedwood Park, South Australia, Australia 3 days agoBolivar, South Australia, Australia 3 days agoDavoren Park, South Australia, Australia 5 months agoHallett Cove, South Australia, Australia 3 months agoSenior Customer Service Officer - Waterworld Aquatic CentreRedwood Park, South Australia, Australia 3 days agoRedwood Park, South Australia, Australia 4 days agoGuest Experience Attendant - Intencity MarionAdelaide, South Australia, Australia 8 hours agoDry Creek, South Australia, Australia 1 day agoModbury, South Australia, Australia 1 day agoAdelaide, South Australia, Australia A$45 - A$47 10 hours agoAdelaide, South Australia, Australia 15 hours agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 4 days agoWere unlocking community knowledge in a new way. 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