Job Title

Customer Service Operator - Resource RecoveryJob No:LCC1707Location:Lismore, NSWEmployment Status:Full-timeNo. of Vacancies:1Closing Date: 7 Jul 2025 AESTAbout UsOur vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it''s the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.About this Position:This permanent role is responsible for providing exceptional customer service and efficient transaction processing across various operations, including our Resource Recovery Facility, Revolve Shop, Bulk Container Return and Earn facility, Weighbridge and Nimbin Transfer Station. The ideal candidate will excel in a collaborative environment and will demonstrate a strong commitment to supporting the success of our dedicated team.What We can offer you:Flexible work options working within operational requirements.Employee Assistance and Health & Wellbeing Programs.Training and development opportunities.What we trust you to deliver:Provide a high level of customer service to internal and external customers across various areas of the facilityWork efficiently across a variety of roles in a fast-paced environmentMaintain effective communication and relationships with relevant stakeholders and commitment to participating in a positive team environmentComply with regulatory and safety requirements of the sitesWhat you will need to be successful:Certificate II or higher in relevant industry or equivalent industry experienceCurrent Class C Drivers LicenceSafeWork Construction Induction Card (White Card)Demonstrated excellence in customer serviceAbility to work effectively and positively in a team environmentFull Time Contract: contracted hours of work -76 hours a fortnightSalary: From $1,190.10 (Grade 7 Entry) per week + superannuationClosing date: Monday 7 July 2025 at 9.00amContact : If you want to know more about this opportunity, please contact Matthew Palmer, Waste Operations Coordinator on 0428 949 424.Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.Immunisation ProgramCouncil has an immunisation program to provide employees with vaccinations against known health risks associated with their respective duties and to identify any exposure to products that may affect an employees health, fitness and wellbeing. This position has been identified as a risk to the employee and as such the successful applicant/s will be required to participate in the immunisation program and it is the applicants responsibility to have undertaken relevant immunisation/s prior to commencement with Council.We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.Allows you to pre-fill the application using your SEEK profile information and resumPersonal Details * Required fieldFirst name *Last name *E-mail *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsWhat interested you to apply for this position and why do you think you would be the best person for the role? *This position interacts with a wide range of internal and external customers. What do you believe is key to effective communication in the workplace. *In your opinion, what is outstanding customer service? *Describe a time when you had to handle a difficult customer. What steps did you take to resolve the situation, and what was the outcome *Are you available to work weekends? *Have you had a Hepatitis A and Hepatitis B vaccination? *YesNoWilling to obtainDo you hold a current class C drivers licence? *YesNoPlease indicate your eligibility to work in Australia. *Australian/New Zealand citizenPermanent residentCurrent Visa with work rightsNone of the abovePlease list your relevant qualifications. *Do you currently, or have you previously worked for Lismore City Council? *For conflict of interest purposes please identify if you know any staff member of Lismore City Council (family or other significant relationship). Please state their name.Equal Employment Opportunity data collection question. Please note: providing this information is voluntary. Any information you provide will remain confidential and will only be used as statistical information to assist with equity and diversity policy development.What is your gender?MaleFemaleGender VariantNot listedDo you identify as an Aboriginal or Torres Strait Islander?YesNoAre you from a racial, ethnic or ethno-religious group which is a minority in Australian society?YesNoIs English the primary language spoken at home?YesNoDo you have a disability?YesNoIf you answered ''yes'' to the last question, please state what support or assistance you require in order to help you through the recruitment process.If successful, when are you available to start? *Please provide detail of at least two current work related referees:(please include Name, Company Name, Title and Relationship to Referee eg Supervisor) *I declare the information provided in this application is true and correct to the best of my current knowledge. I understand that any employment offer will be based on the accuracy of this application and results of relevant checks. *YesYour IP address (18.68.29.117) has been logged. 255 Hits. #J-18808-Ljbffr