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Join to apply for the Chief Concierge - InterContinental Brisbane role at IHG Hotels & Resorts2 days ago Be among the first 25 applicantsJoin to apply for the Chief Concierge - InterContinental Brisbane role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.As the world''s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.Nestled in the heart of Brisbanes CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the citys top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Chief Concierge, youll deliver this from the outset, creating the warm atmosphere that makes our guests feel at home and delivering on their needs and expectations in alignment, with our Luxury Fundamentals service style.A little taste of your day-to-dayLeading the co-ordination of any guests'' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.Creation of new & unique guest experiences fitting our various guest demographics (e.g. experiences that cant necessarily be found by everyone on google).Being knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide memorable guest experiences and Colleague upskilling.Effectively communicating to all hotel Colleagues the city happenings, in particular special events.Working in strong collaboration with the Front Office Manager, Duty Managers and all other leaders across the hotel.Establish and manage the team roster and labour costs in accordance with business needs and ensure the department is manned accordingly.Continually improve the capability and competency of team members through systematic training and coaching.Drive success across a number of a key performance metrics through leading, developing, inspiring and motivating the team.What We Need From YouWe''re looking for someone to bring their personality, passion, energy to this role. The ideal candidate will also possess the following:With a passion for guest service, you will have an in-depth and current knowledge of the Brisbane CBD and surrounding areas.Experience engaging and leading a small diverse team.Superior communication skills and exceptional attention to detail.High standard of personal presentation fitting of a luxury brand including impeccable personal hygiene.Ongoing and proven commitment to quality and providing a truly unique experience to guestsPrevious experience as a Chief Concierge or a similar position within a luxury hotel brand.The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays.Familiarity with PMS systems, ideally Opera.Calm under pressurehandling complaints, emergencies, or operational hiccups without disruption.Full working rights in Australia without restrictions.Fluent in the English language; additional language skills would be great, but not essential.What You Can Expect From UsJoin us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve in return well reward all your hard work with a great salary and benefits including accommodation, package benefits, great room discount and superb training.We are proud to be IHG and we know you will be too. Visit to find out more about us.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at IHG Hotels & Resorts by 2xSign in to set job alerts for Head Concierge roles.Brisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr