Job Title

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. You will be responsible for assisting customers with their inquiries, providing product information, handling complaints, and resolving customer issues in a timely and efficient manner. In this role, you will serve as the frontline of Brecks Group, ensuring that our customers receive the best possible service.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerProvide accurate and detailed information about our products and services to customersAssist customers with placing orders, tracking shipments, and resolving any issues or complaintsCollaborate with other departments to resolve complex customer issues and provide solutionsMaintain a positive, empathetic, and professional attitude towards customers at all timesIdentify and escalate priority issues to the appropriate team or managerContinuously strive to improve and maintain customer satisfaction levelsDocument all customer interactions and keep accurate records of customer accountsKeep up-to-date with product knowledge and company policies to provide accurate information to customersQualifications:High school diploma/GED required; college degree preferredMinimum of 1-2 years of experience in customer service or related fieldExcellent communication skills (verbal and written) with the ability to actively listen and empathize with customersDetail-oriented with strong problem-solving and analytical skillsAbility to multitask, prioritize, and manage time effectively in a fast-paced environmentProficient in using Microsoft Office and CRM softwarePositive attitude and strong work ethicAbility to work flexible schedules, including weekends and holidaysFluency in a second language is a plusBenefits:Competitive salary packageComprehensive health benefits including medical, dental, and visionPaid time off and holidays401(k) retirement plan with company matchEmployee discounts on productsTraining and professional development opportunitiesJoin Brecks Group and be a part of a growing company that values its employees and customers. Apply now to join our team as a Customer Service Representative! #J-18808-Ljbffr