Job Title

Concierge / Guest Services| Sunshine Coast (Flexible Hours - Casual / Contractor Role)Choose your own hours! Are you a people pleaser and a problem solver with the ability to juggle a million tasks at once? If you inspire confidence and can earn the trust of high-end VIP clients and guests, and have a supernatural ability to think on your feet, this is the job for you.LUXICO is looking for customer service professionals to join our Concierge team in the Sunshine Coast. This is a casual/contractor role, offering flexible work hours and generous remuneration structure with incentives for service excellence.As the heart of our business, youll never miss a beat, checking in guests at luxury properties, troubleshooting any issues that may arise during their stay, inspecting homes after check out and coordinating the preparation of new luxury homes to get them guest ready when their owners go away.Like limbo professional, you will bend over backwards to make every guest feel special, without exception. If you love to smile and live to serve, this is the job for you.You''ll be joining a market leading organisation that is rapidly expanding across Australia. Opportunities to grow with our business abound for great people with great attitudes.If you are a self-motivated service professional and would like the chance to expand your skills in a fast paced, fun environment, please apply without delay.RequirementsYou love to make people happy and nothing is too much troubleFollow Up is your middle nameA keen eye for detailSound judgement, even under pressureExceptional communication skillsYou can prioritise and know when to delegateYou''ll need your own car to zip from property to propertyWhat youll doAssist guests to plan their stayPrepare properties for guests adding all the little Wow Factors that make Luxico stand out as the market leading luxury accommodation provider in AustraliaMeet and greet guestsTroubleshoot property issues during guest stayDevelop and nurture relationships with clients and guestsManage all aspects of the client Guest Ready process for the set up of new properties, including the development of guest information manuals and administrationEntry and exit, and routine inspection reportsFacilitate concierge services and special guest requestsCoordinate maintenance, utility accounts and tradespeople as needed to resolve issuesDevelop online knowledge base and FAQs for new homesChase down guest reviews, collect and collate feedback from all guests and clientsWhat you''ll getCompetitive remuneration structure with the opportunity to earn bonuses for each guest managedThe ability to pick and choose your own hoursResponsibility to make autonomous decisionsFlexible and fun company cultureCareer progression - we''re going places, and we need great people to help us get thereAbout LUXICOLUXICO is unlocking the doors to Australias most beautiful designer homes whilst their owners are out of town.Our service provides guests with the opportunity to stay in amazing spaces while our landlords earn a great income while they''re away.All Luxico homes are centrally located, high-quality properties fully equipped with 5-star linens, towels, luxury toiletries, gourmet welcome hampers, free Wi-Fi and all the essential items.Luxicos Concierge Team is on hand to assist with airport transfers, grocery deliveries, catering, extra cleaning and anything else guests might require.www.luxico.com.auTo apply, email jointheteam@luxico.com.au #J-18808-Ljbffr