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Join to apply for the Customer Service Representative role at Robert Walters2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Robert WaltersJoin a purpose-driven bank where members come first, and every interaction is a chance to make a difference. As a Customer Service Representative, youll be the first point of contact for members across multiple channels phone, email, chat, web forms and service requests. You''ll play a vital role in delivering an outstanding, simple, and memorable experience with every interaction. This role goes beyond answering queries its about uncovering member needs, offering tailored banking solutions, and guiding them to smarter digital tools. You will be a part of a dynamic, tight-knit and inclusive team.Key Responsibilities?Customer Experience & SupportDeliver exceptional first-contact service to both new and existing membersPromote digital banking solutions and self-service optionsEnsure member satisfaction through quality, timely supportVerify members in line with KYC requirementsNeeds-Based ConversationsIdentify and refer opportunities for lending, insurance, superannuation, and deposit productsGuide members to the right specialist teams where neededProblem ResolutionInvestigate and resolve member pain points and complaintsAccurately record interactions and resolutions in CRM and complaints registersCollaborate with internal teams to ensure seamless issue resolutionContinuous ImprovementStay up to date on banking products, services, and third-party offeringsComplete required training and certificationsTake part in cross-training and personal development opportunitiesWhat Youll Bring?Skills & KnowledgeExcellent verbal and written communicationCustomer-centric mindset and strong phone mannersAbility to interpret, retain and convey information clearlySales acumen with a passion for helping peopleDigital-savvy with intermediate PC and Microsoft Office skillsProblem-solving ability and a collaborative approachExperience & QualificationsExperience in a customer service environmentExperience in financial services is beneficial but not requiredCall centre (inbound/outbound) service and sales experience is beneficial but not requiredDemonstrated ability to meet or exceed service and sales targetsTier 2 RG146 - beneficial but not essentialCertificate IV in Customer Service or Financial Services (desirable)Culture and perks?Be part of a member-first cultureWork with a supportive and values-driven teamDevelop your skills through structured training and hands-on experienceEnjoy a role that offers both challenge and purposeFlexibility to work from home after the training period has been completedAdditional incentive on top of your baseAboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Robert Walters by 2xSign in to set job alerts for Customer Service Representative roles.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoPendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoBlacktown, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 2 weeks agoHomebush, New South Wales, Australia A$35.00-A$40.00 3 days agoSydney, New South Wales, Australia 2 hours agoWetherill Park, New South Wales, Australia 1 month agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative @ health techSydney, New South Wales, Australia 2 hours agoClient Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 3 days agoSurry Hills, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 1 month agoCustomer Service Representative (On-Site)Pymble, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoSydney, New South Wales, Australia 2 days agoKingsgrove, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia A$65,000.00-A$70,000.00 3 weeks agoCustomer Service Representative (Tech/ SaaS)Sydney, New South Wales, Australia 2 days agoArndell Park, New South Wales, Australia 2 weeks agoRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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