Job Title

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.JOB DESCRIPTION SUMMARYAre you a confident, service-driven professional who thrives in a fast-paced, community-focused environment? Do you take pride in creating exceptional experiences and ensuring day-to-day operations run smoothly?Were looking for a dedicated Resident Services Coordinator (RSC) to become a key part of our student accommodation team. As the first point of contact for residents, guests, and prospects, you''ll play a pivotal role in shaping a welcoming and engaging our community environment.JOB DESCRIPTIONBe a warm, welcoming presence for residents, visitors, and prospectsoffering a smile and service every timeRespond to walk-ins, calls, emails, and social media messages with friendly professionalismManage package deliveries, guest suite bookings, lift scheduling for move-ins/move-outs, and resident enquiriesKeep the communitys shared spaces and front-of-house areas tidy, safe, and ready to impressSupport daily admin and operational tasks, including data entry, resident communications, and CRM updatesAssist with planning, promoting, and running resident engagement events and activitiesKeep up-to-date local knowledge (think food, fun, entertainment) and other items of interest for residents to make living here even betterPromote resident satisfaction by addressing questions, feedback, and maintenance requests quickly and effectivelyContribute to leasing activityhelping turn enquiries into happy residentsAssist with reporting, compliance tasks, and support broader community operationsTo be successful in this role, you should have skills including:Demonstrated experience customer facing roles such as hospitality, accommodation, or real estateExcellent customer service skills with a cheerful, can-do attitudeStrong communication skills, both written and verbalA natural team player with the confidence to work independently when neededSolid organisational skills and ability to multitask under pressureTech-savvy: comfortable with email, CRM systems, Microsoft Office, and internet researchCultural awareness and the ability to adapt your style to connect with a diverse resident baseA passion for delivering exceptional resident experiences every single dayCompliance & Licensing Must hold a valid drivers license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.About Greystar:Greystar is rapidly expanding their footprint into the Australian market with the launch of their first Build To Rent (BTR) development in Melbourne and another 2 to open in the coming months. With a strong pipeline of future property releases, including an Industrial portfolio and more recently expanded into the student accommodation sector with the acquisition of 7 student living buildings, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you dont apply!To find out more about us and working at Greystar, click here: is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. #J-18808-Ljbffr