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CLAIMS SERVICE OFFICER PERSONAL INJURY PERTH, WAAt Allianz, were proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.Lets care for tomorrow, so we can create a better future together, for everyone.Want to know how it feels to be genuinely supported to grow and develop your career?We currently have opportunities to join our team as a Claims Service Officer, ensuring Allianz Personal Injury internal and external customer expectations are met through high volume and quality processing, and resolving internal and external queries.About the roleMaintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, Allianz business objectives, and desired Work Cover cultureRespond to processing and task-related queries from various stakeholders, escalating to Senior CSO, Manager, or Case Managers as requiredProcess and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are madeProactively work within a team environment and actively contribute to team goals, whilst assisting other team membersAdhere to Allianzs policies and procedures including customer service standards and record keeping obligationsAbout youData entry experienceCustomer Service experienceAbility to process quickly and accuratelyHigh attention to detailWith experience using Microsoft Office products experience including Windows, Word, and Lotus NotesBenefits and perksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!For more details about our benefits, visit the Allianz Careers site.About our cultureWe care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. Were committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.Join us. Lets care for tomorrow. www.allianz.com.au/careers #J-18808-Ljbffr