Job Title

Full Time Salon Front of House/Enterprise CoordinatorWorking Hours:Wednesday - 10.00am to 7.00pmThursday - 10.00am to 8.00pmTuesday - 10.00am to 8.00pmWednesday - 10am to 7.00pmThursday - 10.00am to 8.00pmFriday - 9.00am to 5.00pmSaturday - 9:00am to 3:30pm (once a fortnight)Location: Bombshell Hair - Grazier Lane BelconnenBombshell Hair is currently seeking a friendly and professional individual to join our hairdressing salon as our Front of House/Enterprise Coordinator.This part-time position offers a great opportunity to work in a dynamic and creative environment, providing exceptional customer service and administrative support, to our Director, salon stylist & other enterprise brands.As the salon Front of House/Enterprise coordinator, you are the first Bombshell Hair staff member that our clients, potential clients and suppliers see when they enter our space; as such you must embody our brand.Your personality, voice, vibe, presentation and actions must reflect the Bombshell Hair brand and culture.Responsibilities:Front of house dutiesGreet, welcome & seat clients in a warm and friendly mannerManage salon appointments and ensure they are accurately scheduled manage via the booking systemAnswer phone calls, emails, social media messages and other inquiries promptly and professionallyAssist clients in booking appointments and provide them with relevant information about our servicesrebook clients and promote recurring and new bookings and client retentionCollaborate with the salon team to ensure smooth operations and excellent customer experienceHandle client concerns or complaints with tact and professionalismPerform general administrative tasks as assignedMaintain a clean and organized reception areahandle point of sale transactions (cash and EFTPOS) for sales of retail products, salon services, fund raising initiatives and business initiativesmaintain a neat and professional appearanceEnterprise Coordinator Duties:Assist the Director with diary management and administrative tasks as required for all brandsCoordinating staff rosters and support the stylist team with time management to achieve best client / stylist / salon outcomesDevelop and implement systems and processes (process manuals and guides etc) to ensure best practice salon standards and performance are metContent development / maintenance of the various Bombshell Hair & other brands social media and website accounts keeping them relevant and contemporary to the businessesvideo and photographic capture of behind-the-scenes moments for stylists and business ventures to enhance the brand of the team and salon (and enterprises) with focus on personality and reflection on our unique brand voiceCreate graphic artworks for Bombshell Hair using CanvaParticipate in the Leadership Team meetings and strategic planning eventsTake forward and/or oversight initiatives that reasonably sit within the role of FOH / coordinatorBe a liaison point between Bombshell Hair and third partys take holdersOrganize Bombshell Hair and subsidiary enterprises eventsSupport the Team Leader and Senior Stylists to ensure the cleaning roster is complied with and the delegation and oversight of salon tasks to all staffEnter and monitor stock records / use / wastage for reporting to salon Director and Team LeaderOrder and receive inventory (retail and professional) for Bombshell Hair and subsidiary venturesUndertake inventory stock takes and reconcile system stock levelsPurchase salon and client amenitiesManage the businesses petty cash facilityFoster an environment of excellence, support and take forward ideals and branding of Bombshell HairWork within the Policies and Procedures of Bombshell Hair and relevant legislative and Award requirementsFacilitate onboarding for new staff and contract managementExperience:Worked extensively in customer service and / or retail industry (hair and beauty preferred)Worked with Timely or another hairdressing sales, appointment and inventory system is desirableWorked extensively with social media design and managementPrevious rostering / appointment management is desirableKnowledge of salon hair services and products / interest in hair and beauty industry is desirablePrevious experience as a receptionist, hairdresser, beauty industry or in a customer service role is a mustSkills and attributes: Excellent customer service and engagement Excellent teamwork with a commitment to achieving shared goals Excellent listening and verbal communication along with written communication Excellent computer skills and knowledge of various generic software programs and retail systems High level of social media application and management High level of organization and time management with ability to prioritize and multitask Strong ability to review, problem solve, assign, and alter tasks to achieve best client / stylist / salon outcomes Ability to learn quickly and adapt to changing priorities Good attention to detail Cleanliness and personal grooming Reliability and punctualityCompetitive hourly rateOpportunity to be part of a creative and collaborative teamOngoing training and development opportunitiesDiscounted hair services & productsParticipate in team bonding events and activitiesIf you are a motivated and customer-oriented individual with a passion for the hair industry, we would love to hear from you.To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in this position.Note: Only shortlisted candidates will be contacted for an interview.Note: This is a shared roleHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a Front of House Coordinator? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? Do you have experience in administration?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCanberra ACT5d agoReceptionist $35$37/hr | Full Time | Immediate StartCurtin, Canberra ACT10d agoCommunication & Administration AssistantNational Zoo & AquariumWeston Creek, Canberra ACT6d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr