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Join to apply for the Customer Service Officer role at SG Fleet AU2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at SG Fleet AUGet AI-powered advice on this job and more exclusive features.About The Role...This position is responsible to manage and review Customers'' salary packaging budgets and provide customer education and benefits following analysis of their actual expenses. In some cases, this involves providing a payment plan summary and quotation of any additional amounts required to be recovered or surplus amounts that can be returned throughout the life of the novated lease arrangement.About The Role...This position is responsible to manage and review Customers'' salary packaging budgets and provide customer education and benefits following analysis of their actual expenses. In some cases, this involves providing a payment plan summary and quotation of any additional amounts required to be recovered or surplus amounts that can be returned throughout the life of the novated lease arrangement.Tasks And Responsibilities...The major responsibilities of this position include but are not limited to:Proactively use daily workflow tools to prioritise salary packaging contracts that require may require adjustmentsAnalyse and forecast future expenses to align with customers vehicle specifications and estimated Kilometre travelsProvide education and awareness to customers following any assessment undertaken both verbally and in writingComprehensively learn and understand SG Fleets products, processes and systems and ensure the timely update of systems with details of actions, comments, and communication as per company policy and procedure, maintaining excellent systems notes that are accurate and completeLiaise with internal stakeholders to provide professional outcome to all customer queries, whilst always being conscious of the end-to-end delivery stream that is invisible to the external customerSKILLS AND EXPERIENCE..Effective communication verbally and in writingStrong organisational and prioritisation skillsStrong technical/numerical SkillsHigh attention to detailsExperience in creating teamwork in a customer focus driven roleWho We Are..We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.OF OUR PERKS INCLUDE..Recharge and relax with up to four extra days of leave each year. We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance ProgramWHAT''S NEXT..We''d love to hear from you if you''re ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application ''close'' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionFinanceReferrals increase your chances of interviewing at SG Fleet AU by 2xSign in to set job alerts for Customer Service Officer roles.North Sydney, New South Wales, Australia 1 month agoCustomer Experience Officer - Fixed Term or PermanentSydney, New South Wales, Australia A$71,908 - A$82,695 2 days agoCustomer Service Representative @ health techSydney, New South Wales, Australia 3 days agoSydney Airport - Customer Service OfficerSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoDouble Bay, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Service Representative | SydneySydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoWetherill Park, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoCustomer Experience Officer - Fixed Term or PermanentDrummoyne, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, AustraliaA$65,000.00-A$72,000.001 month agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 17 hours agoPyrmont, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 1 week agoCustomer Service Representative - 12 months contractMacquarie Park, New South Wales, Australia 2 weeks agoRedfern, New South Wales, Australia A$60,000 - A$70,000 2 days agoWere unlocking community knowledge in a new way. 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