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Join to apply for the Customer Service Warehouse Coordinator role at ZOLL Medical CorporationJoin to apply for the Customer Service Warehouse Coordinator role at ZOLL Medical CorporationGet AI-powered advice on this job and more exclusive features.Acute Care TechnologyAt ZOLL, we''re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people''s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you wont just have a job. You''ll have a careerand a purpose.Join our team. Its a great time to be a part of ZOLL!Essential FunctionsRequired/Preferred Education and ExperienceZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients''s lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.ZOLL Medical is seeking a motivated and detail-oriented Customer Service Coordinator for our Queensland Ambulance Service (QAS) project. The successful candidate will be responsible for providing high-quality customer support, ensuring smooth communication and operational efficiency between Zoll Medical and QAS. This role requires a proactive individual with a passion for customer service excellence, strong organisational skills, and a collaborative mindset.Key ResponsibilitiesCustomer Support:Serve as the primary point of contact for all customer inquiries related to the QAS project, including product orders, service requests, and general inquiries.Provide exceptional customer service by handling issues professionally and resolving them efficiently.Proactively follow up on customer queries to ensure satisfaction and service completion.Order ManagementProcess and manage customer orders accurately and efficiently using ZOLL ''s internal systems.Coordinate order fulfillment, product shipments, and delivery timelines to meet customer expectations.Liaise with supply chain, logistics, and distribution teams to ensure timely and accurate order delivery.Project CoordinationSupport QAS project implementation activities, including coordinating with internal and external stakeholders to ensure smooth operations.Maintain accurate records of project activities, milestones, and deliverables.Provide regular status updates and reports to project leads and senior management as needed.Communication & CollaborationWork closely with internal teams including Technical Services, Operations, Sales, and Marketing to address customer needs and ensure seamless support.Escalate any project-related issues or customer concerns to the appropriate teams for resolution.Documentation & ReportingMaintain accurate records of customer interactions, order status, service tickets, and other relevant project documentation.Prepare and deliver periodic reports on customer service metrics, order fulfillment status, and project progress.Problem SolvingProactively identify potential issues related to customer orders, service needs, or project milestones and recommend solutions to mitigate risk.Investigate and resolve service discrepancies or issues by working with cross-functional teams.Inventory ManagementGeneral Responsibilities of a Warehouse Assistant:Receive, inspect, and record incoming shipments of medical devices and related products.Order FulfillmentPick, pack, and prepare orders for dispatch to clients, ensuring accuracy and timely delivery.Stock ControlMonitor stock levels, conduct regular inventory counts, and report discrepancies.Quality AssuranceEnsure that all products are stored and handled according to company standards and regulatory requirements.DocumentationMaintain accurate records of inventory movements, shipments, and receipts.QualificationsEducation:Diploma or Bachelors degree in Business, Customer Service, Project Management, or a related field preferred, but not mandatory with relevant experience.ExperienceMinimum of 3 years of experience in customer service, project coordination, or order management roles, preferably within the healthcare or medical device industry.Experience with large-scale customer projects, such as government contracts or public health initiatives, is a strong asset.Skills & AbilitiesStrong customer service orientation with a passion for ensuring customer satisfaction.Excellent verbal and written communication skills.Highly organized with strong attention to detail and accuracy in data handling.Proficiency in using ERP/CRM systems (e.g., Salesforce, SAP, ORACLE) and MS Office Suite (Excel, Word, Outlook).Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.Strong problem-solving skills and a proactive approach to task management.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at ZOLL Medical Corporation by 2xGet notified about new Customer Service Coordinator jobs in St Leonards, New South Wales, Australia.Customer Service Representative @ health techSydney, New South Wales, Australia 5 days agoEveleigh, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 2 weeks agoDouble Bay, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoCustomer Service Representative - 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