Job Title

Customer Care Representative - ARH HomebushJoin our team at the Animal Referral Hospital, a leading emergency and specialist veterinary hospital in Sydney, located in Homebush. We provide 24-hour emergency and critical care, focusing on high standards of patient care and exceptional customer service.About Your RoleWe are seeking a Customer Care Representative to support our growing team. Reporting to the Customer Care Manager, your responsibilities will include:Handling high volumes of inbound callsLiaising with referring veterinariansWelcoming clients and their petsBooking and managing appointmentsInvoicing and processing payments (cash, EFTPOS, Vetpay, Medipay)Data entry and document requestsManaging email inquiriesAbout YouYou should have:At least 2 years of customer service experienceExperience in reception or high-volume call centersAbility to remain calm under pressureStrong computer and data entry skillsExperience with appointment scheduling and invoicingFlexibility to work during peak seasons and various shifts (day, afternoon, overnight)Excellent communication skills with compassion and empathyAbility to handle difficult clients and multitask effectivelyWhat We OfferEnjoy a supportive work environment with:Work-life balance through advanced rosteringJob security and competitive salaryPet product discounts, free parking, and public transport accessComprehensive leave entitlementsContinuous education and wellness programsAdditional benefits including influenza vaccinations and employee assistanceWe value diversity and inclusion and offer ongoing opportunities for the right candidate.Additional DetailsPosition Type: Part-time, Entry level, Veterinary industry, Administrative function. Availability during peak seasons and various shifts is required. #J-18808-Ljbffr