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Reservations Supervisor| Full Time or Part TimeHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, SydneyHotel: Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000Step into your next opportunity with Crowne Plaza Sydney Darling Harbour, a beautifully modern hotel located in the heart of Sydney. Were seeking aReservations Supervisorto oversee the reservations process, ensuring every guest has a seamless booking experience from start to finish.This role is ideal for someone with a strong understanding of hotel reservations who is ready to take the lead in managing systems, rates, and booking processes across the hotel. Youll be the key link between our Front Office, Sales, and Revenue teams. If you''re detail-oriented, tech-savvy, and passionate about hospitality, this is your chance to step into a dynamic leadership role with a global brand.What Youll Do:Supervise and lead all aspects of the hotels reservations functionManage individual and group reservations across all distribution channelsEnsure accuracy in rates, availability, and booking details across all platformsLiaise with internal departments (Revenue, Sales, Front Office) to maximise occupancy and yieldMonitor daily arrivals and reservation trends, reporting to leadership on forecast and pick-upRespond promptly and professionally to guest and corporate booking enquiriesMaintain reservation procedures in line with brand standards and complianceAssist in rate loading, inventory management, and channel connectivityWhat Were Looking For:Previous experience in hotel reservations or front officeStrong attention to detail, organisation, and time managementExcellent written and verbal communication skillsKnowledge of Opera PMSAbility to work independently and collaborate with multiple teamsA service-first attitude and commitment to guest satisfactionKnowledge of hotel revenue and yield concepts is a plusWhat Youll Get:Competitive salary and global hotel discountsCareer growth within IHG Hotels & ResortsSupportive team culture and an inclusive workplaceAccess to ongoing training and developmentConvenient CBD location near transport, shops, and diningAt Crowne Plaza, we believe in creating a workplace thats inclusive, welcoming, and full of opportunity. Were proud to be part of IHG Hotels & Resorts, one of the worlds leading hotel groups. At Crowne Plaza, we celebrate diversity and are committed to creating a workplace where everyone can thrive.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr