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Add expected salary to your profile for insightsDrive Capability. Lead with Purpose. Empower the Teams That Keep Australia Moving.Location: Noble Park, VICJoin Australias Leading Roadside Assistance & Towing ProviderAt Nationwide Group (NWG), we dont just tow vehicleswe move with purpose, backed by a reputation for safety, reliability, and operational excellence. As a proud subsidiary of RACV, were the engine behind Australias largest emergency roadside assistance and towing services. With over 750 dedicated team membersmore than 550 of them behind the wheelwe support government agencies, law enforcement, and automotive clubs across the country, 24/7.Now, were looking for a forward-thinking, people-focused leader to shape the future of our towing operations. If you''re ready to take your experience in training and operational leadership to the next level, this is your chance to make a genuine difference in a high-impact role.About the RoleAs our Operations Learning Manager Towing, youll take the lead in building capability and performance across our towing operations, supporting teams in Victoria and interstate. This is a dynamic, hands-on role ideal for someone who thrives on operational challenges, champions safety and service, and knows how to drive improvement at scale.Youll be the heartbeat of our training functionempowering, coaching, and guiding trainers and operators to reach their full potential. From leading investigations and managing escalations to refining training programs and aligning with business strategy, your impact will be felt across every region.What You''ll DoLead, coach, and inspire the training team to meet performance goals and deliver high-quality, customer-focused learning programs.Oversee end-to-end training deliveryfrom onboarding to upskillingensuring compliance, consistency, and continuous improvement.Collaborate with operational leaders, support teams, and stakeholders to align training with business needs and ensure successful outcomes.Coordinate 24/7 support for critical training needs and incident response, acting as a subject matter expert when it matters most.Monitor training schedules and performance metrics, making data-driven recommendations for enhancement.Travel interstate regularly to maintain strong connections and ensure national consistency across training and capability standards.About YouYoure not just a traineryoure a leader with purpose. Youve got experience in training, coaching, or mentoring in operational or field-based roles, ideally within transport, logistics, or emergency services. (Previous towing experience is highly regarded). You understand the pressures of the road and the importance of people.Proven ability to lead training teams in fast-paced, operational environmentsKnowledge of LMS platforms and modern learning toolsGeneral understanding of NVHR requirements and Chain of Responsibility (CoR)Excellent communication and stakeholder engagement skillsStrong safety, compliance, and operational awarenessCalm, strategic, and solutions-focused under pressureFlexible and committed to supporting your teameven after hours if neededWhy Nationwide?When you join NWG, you''re joining more than a businessyoure becoming part of a trusted, values-driven organisation that puts people first.A stable, fulfilling career in a respected national brandCareer progression and development opportunitiesSupportive leadership and team cultureEmployee benefits including RACV discounts on accommodation and insuranceFree onsite parking & employee assistance programsA workplace where your voice matters and your impact is recognisedApply NowReady to join the team? We''d love to hear from you! Simply send us your resume and cover letter to apply. Please note, successful candidates will need to complete a police check. At Nationwide, were proud to be a smoke-free workplace and we handle recruitment directly so no agencies, please.We genuinely appreciate your interest, and while we can only contact shortlisted applicants, we thank everyone for taking the time to apply!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr