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Job Title


Service Desk Analyst - GPC Asia Pacific - Casual


Company : GPC Asia Pacific


Location : Melbourne, Victoria


Created : 2025-07-07


Job Type : Full Time


Job Description

Excellent Hourly and Free Onsite ParkingCareer Development and ProgressionCorporate Discounts AvailableThis role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.The RoleThe purpose of ourCasualIT Service DeskAnalystrole is to ensure that ourGPC Asia Pacificnetwork of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1stLevel support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday. Casuals are expected to be available for a minimum of one weekend shift and one weekday shift.Reporting to the IT Service Desk Manger, you will:Ensure IT Services are supported and maintained.Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service Portal Record and update incidents and service requests utilising Service Now in alignment with SLA guidelinesMonitor telephone queues and answer calls within SLA guidelinesProvide first call resolutions to incoming calls where possible using knowledge base articlesIdentification and escalation of High Priority incidents as requiredMandatory Technical Skills:Microsoft Operating System support (Windows 10 & 11)Microsoft Office Application supportUser administration using Active Directory, etc.Experience in the following areas would be advantageous:Delivery of support within an ITIL frameworkApplications deployed via CitrixLotus Notes and Office 365Mainframe (ZOS) and PSeries (AIX) operating systemsRetail Systems including Point of Sale equipmentWarehouse Management Systems and Financial SystemsSupply chain industries (retail, wholesale, distribution, transport)To be successful in this role you will need to demonstrate the following:A positive and Can do attitude to workBea dedicated team player with high customer focus and excellent communication skillsSome flexibility in working hours including availability on public holidays and weekendsBe able to build and maintain positive relationships with other staff, users and suppliersBe ableto work independently and to use initiative and judgement to solve problems effectively and achieve resultsLooking after you:We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:Staff discounts across the GPC Asia Pacific group of CompaniesPrivate health insurance discountsEmployee assistance programA highly safety conscious work environmentGPC Asia PacificMovement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.Yet we are more than just a parts and service company. We propel people forward.With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company wont leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.comSend your CV to our Careers Team by clicking APPLY!Please note only short-listed candidates will be contacted.Not the right fit? Let us know you''re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC''s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. #J-18808-Ljbffr