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Join to apply for the Customer Service Officer role at Tassal Group1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Tassal GroupAre you ready to embark on a dynamic career that is all about delivering exceptional customer experiences? Look no further! We are looking for a full-time Customer Service Officer to join our incredible team based in Sydney Olympic Park! The position comes with the flexibility to work from home 2 days each week.This is a fast-paced role that is essential in ensuring that we deliver an exceptional experience for our customers. You will be responsible for dealing with internal and external customers each day. With our in-depth onsite training you will be able to confidently deal with any problems that may arise in relation to your customers.In This Role You WillDiligently utilise systems, process and procedures to effectively manage calls and emails within the desired SLAsEnsure all orders and invoices are completed accurately and in a timely mannerPerform inbound and outbound callingWork closely with key stakeholders to escalate and resolve any customer issuesProvide customers with detailed and accurate information on products and servicesShare important information with peers, leaders and other key stakeholdersDemonstrate Professional Selling Skills to cross sell and up sell Tassals products to new and existing customersComplete all general administrative tasks with high attention to detail and accuracyUtilise your prior customer service experience to interact with customers in a positive and constructive mannerBring a solution focused and innovative mindset, making recommendations on systems, process and procedures as appropriateWorking rotational weekends (once every 6 weeks) and public holidays is required in this role.About YouSound knowledge in the use of Microsoft Office products, in particular Excel, Outlook, Word, Teams and OneNoteExposure to ERP systems will be an advantage but full training will be providedAbility to problem solve and bring effective resolutions to issuesMaintaining a high level of customer satisfaction with a true desire to help our customersTech savvy and comfortable navigating multiple computer systemsStrong attention to detailConfident and well spokenEffective communication and stakeholder engagement skillsStrong planning and organisational skillsPrior customer service experienceWhat''s in it for you?Be part of a global company with expanding interests in seafoodAccess to Maxxia Rewards an online app where you can purchase discounted movie tickets, Red Balloon Vouchers, get discount at many entertainment venues and restaurants, plus more!Access to Workplace, Health and Wellbeing Support for yourself and your family including but not limited to Personal Challenges, Mental Health, Grief, Separation or Financial challenges.Paid day off for your birthday.Discounted Private Health Insurance with waived waiting periodsDiscounted SeafoodWho are we?Our people each contribute in different ways, embracing our business values and harnessing our can do safely culture with purpose and intent. Our shared values are an essential part of our business culture, they define us. They underpin and guide our commitment, attitude, how we work and the quality of our products. We are passionate, we achieve together, we own it and we can do safely.If you are passionate about people, sustainability, and are ready for an exciting opportunity, we encourage you to apply for this position with your Cover Letter and Resume. We encourage early applications as we review on a daily basis.If you have any questions, please email Georgina at Georgina.Bull@tassal.com.auSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesFood and Beverage ManufacturingReferrals increase your chances of interviewing at Tassal Group by 2xGet notified about new Customer Service Officer jobs in Sydney Olympic Park, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 2 weeks agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoDispute Resolutions Officer - 12 month contractSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoRegents Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 1 day agoEveleigh, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoFairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoPendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 1 day agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoCustomer Happiness Officer (3 days per week)Lidcombe, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoCustomer Service Representative | SydneySydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 3 days agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoWere unlocking community knowledge in a new way. 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