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Company DescriptionDepartment: Meetings and EventsMercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome and spacious, comfortable accommodations with breathtaking views of the London skyline. Our goal is to find the right candidates to be part of this modern, stylish, and innovative 12-storey hotel.The perfect profile is someone who is passionate about creating genuine relationships with our customers and making them feel at home!Our promise: Caring and impeccable service. We nurture a real passion for service and achievement beyond limits.Our mission: To make the impossible possible to realize your dreams.Job DescriptionDutiesHandle inquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.Take every opportunity to increase hotel revenues by upselling food, beverage, and rooms.Create and carry out the preparation of the function sheets and any amendments, ensuring these are issued to the relevant departments.Manage budgets and ensure events are profitable.Ensure prompt input of reservations and data for all group inquiries and bookings.Maintain clear communication with other departments for special requests or reservation-related matters.Ensure Accor brand and company standards are implemented and updated.Ensure security and safety procedures are current and followed.Promote a positive working environment by developing team spirit.Provide outstanding customer service.Customer RelationsProvide efficient, friendly, and professional service to all guests.Lead by example in attending to guest requests, striving to achieve total customer satisfaction.Take initiative to ensure positive interactions with customers (internal and external); contact the Manager on Duty if issues arise.Collaborate with colleagues and management to meet departmental and hotel goals.Treat customers and colleagues from all cultural backgrounds with respect, sensitivity, and transparency.Actively promote hotel facilities and special promotions as a salesperson.NOTE: The Company reserves the right to amend this job description to meet business needs and role evolution.Additional InformationWHAT IS IN IT FOR YOUEmployee benefit card offering discounted rates worldwide through Accor.5 for any name mention.200 for the Heartist of the Month (Employee of the Month).Free, delicious meal breaks on duty.Complimentary stays in the UK and Northern Ireland.Friends & Family discounts.50% food discounts in our restaurants.Pension Scheme.Health Insurance.Eye Test Vouchers.Cycle to Work Scheme.Staff Uniforms Provided.Learning programs through our Academies.Supportive and fun colleagues.Opportunities to develop your talent and grow within our property and internationally.Contribute to our CSR activities, like Planet 21.Candidates must have the right to work in the UK. #J-18808-Ljbffr