Job Title

Client Services Specialist - AAT KingsLocation: Bondi Junction, Sydney (Hybrid)Work Type: Full-time, Monday to Friday (9am5pm)Turn your passion for travel into a career that supports unforgettable guest experiences.Were looking for a detail-focused and collaborative Client Services Specialist to join our Bondi Junction-based team. If you''re organised, solutions-oriented, and keen to be part of a fast-paced support environment that keeps the magic of travel running smoothly, this could be your next exciting role.About the RoleYoull be the engine room of our Sales Contact Centre, managing the essential behind-the-scenes administration that enables our agents to focus on what they do best, creating memorable travel experiences. From processing refunds and chasing payments to updating bookings and resolving supplier queries, your work will make a real difference to both our team and our guests.What Youll Be DoingProvide administrative and operational support across bookings, payments, system queries, and supplier interactionsCommunicate clearly with agents and internal stakeholders about tour updates, cancellations, refunds, and guest issuesSupport internal systems such as TMS and Tropics, and escalate technical issues where requiredRun daily and weekly reports to identify and resolve booking and payment issuesAssist with updates to pricing, promotions, travel documentation and product detailsWhat Were Looking ForExperience in an administrative support role (essential)Background in contact centre or the travel industry (highly desirable)Excellent communication and problem solving skillsComfortable using booking systems and tools (TMS, Tropics or Salesforce a bonus)Strong organisational skills, attention to detail and ability to multitaskA team player with a positive attitude and a calm, proactive approachWhy Join Us?Join a global travel company with over 100 years of experienceTake advantage of incredible travel perks and discountsAccess professional development opportunities and wellbeing supportPaid volunteer leave - 2 days each year to give back to a cause you care aboutPersonal development fund - access to coaching, courses and a $2,000 annual training fundHybrid work - 2 days from home, 3 days in our Bondi Junction office #J-18808-Ljbffr