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Caldic Sydney, New South Wales, AustraliaCaldic Sydney, New South Wales, AustraliaCaldic is the largest marketer and distributor of food ingredients and specialty chemicals in the Asia-Pacific, with over 100 years of industry experience. In our extensive network, big-business resources meet small business agility. With our intimate market knowledge and our creative approach, Caldic provides our business partners with unlimited opportunities to grow their business.We provide our suppliers and customers with the highest calibre of technical expertise and the most extensive network in Asia. Our technical staff offers extensive international business experience and strong knowledge of local markets and cultures. Acting as a single point of contact for sourcing and supplying products, Caldic provides complete supply chain management from transportation and warehousing to sales and distribution.The Customer Service and Outbound Representative is essential in ensuring that our products are delivered to customers efficiently and on time.As the crucial link between our warehouse operations and customers, you will work closely with the Shipping team to manage end-mile delivery. This role provides an excellent opportunity to deepen your understanding of Warehouse Operations, Port Operations, and Domestic Transport, with potential for growth within Caldic.Effective management of our Warehousing and Domestic Transport partners is critical to our success. In this role, youll ensure these operations are both smooth and cost-effective, while also building strong relationships with customers and 3PL partners. Your efforts will directly impact customer satisfaction and contribute to the overall success of the business.Key Responsibilities:Accurately process customer orders and ensure they are delivered and invoiced on time, working closely with the warehouse and Shipping teams.Develop and maintain strong working relationships with customers, warehousing and transport partners to ensure seamless operations.Utilise internal and external systems to efficiently manager the flow of goods maintaining a focus on quality and timeliness.Keep customers and Commercial teams informed about the status of orders, especially when delays occur.Apply and grow your knowledge in Warehouse Operations, Port Operations and Domestic Transport to support continuous improvement.Follow internal controls to ensure all shipped orders have been invoiced, particularly before month end.Work closely with Supply Chain and Commercial teams to investigate root causes of stock variances and ensuring FEFO is being followed at all times.What great looks like:Orders are consistently fulfilled within the requested time frames, with clear communication provided in the event of delays.You effectively manage the connection between the warehouse and customers, ensuring smooth, efficient operations.High levels of customer satisfaction are achieved through reliable service and excellent communication.You ensure all orders are finalised, shipped and invoiced before the months end to achieve budget goals.Key Skills and Qualifications:Several years experience in Customer Service, preferably within warehousing/logistics environment.Very organised and the ability to manage priorities, time management and able to pivot, are critical.Excellent attention to detail and accuracy.Strong analytical and problem-solving skills.Be adept at building relationships at multiple levels across the company and accustomed to dealing with external and internal parties.Be able to understand the sales and logistics processes of the company and how your role contributes to making the business successful.Be able to deal with interruptions and keep on track to complete tasks.Able to work both autonomously and in a team environment.Proficient in English communication skills (verbal and written).Experience with ERP systems, coupled with intermediate proficiency in Excel.Key Personal Attributes:Customer orientedResults orientedProactive, adaptable and resilientCommitment to collaborationExhibits and inspires integrity and trustAbout CaldicCaldic is a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world.Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.To learn more about Caldic and our complete solutions offerings, visit www.caldic.com.Caldic recognizes its talented and diverse workforce as a key competitive advantage. Our businesssuccess is a reflection of the quality and skill of our people. Caldic is committed to seeking out andretaining top talent to ensure top business growth and performance. We want to ensure that we areactively listening to our employees at every level of the organization and creating an inclusive workplace culture that recognizes and values all backgrounds, voices, roles and contributions.To all recruitment agencies: Caldic practices direct hiring and does not accept agency resumes. Please do not forward resumes to our jobs alias, Caldic employees or any other organization location. Caldic is not responsible for any fees related to unsolicited resumes**Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionSupply Chain and Customer ServiceIndustriesChemical ManufacturingReferrals increase your chances of interviewing at Caldic by 2xGet notified about new Customer Service Representative jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 1 month agoCustomer Service Representative @ health techSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 17 hours agoMarrickville, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoMascot, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoMascot, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 4 weeks agoClient Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 18 hours agoEveleigh, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 46 minutes agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant (all genders)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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