Job Title

Add expected salary to your profile for insightsAbout us:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydneys Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria.The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.About the Venue:Crowne Plaza Shell Cove, the perfect blend of coastal opulence and upscale comfort set to open soon in one of New South Wales most exciting waterfront destinations, Shell Cove Marina. Ideally located just south of Wollongong, this premium property offers a relaxed seaside escape with world-class amenities and modern design.About the Role:We are seeking an experienced Reservations Manager to join our team on a full-time basis at Crowne Plaza Shell Cove Marina, currently nearing construction completion. The Reservations Manager will be responsible for establishing and managing the hotels reservations processes and systems. A pivotal role which will ensure a smooth and profitable reservations operation, from the pre-opening phase through to day-to-day operations. The Reservations Manager will lead the setup of reservations infrastructure, implement revenue-maximising strategies, and train a reservations team focused on guest satisfaction and operational excellence. Reporting to the Hotel Operations Manager, this is a unique opportunity to be part of the hotel from the ground-up and play a key role in bringing a world-class hospitality experience to life.Key Responsibilities:Pre-OpeningAssist in the implementation of the Property Management System (PMS), Central Reservations System (CRS), and Channel Management tools.Set up room inventory, rate codes, packages, restrictions, and booking policies across all systems and online distribution platforms (OTA, GDS, website).Assist in pricing strategy and forecasting during the pre-opening revenue planning phase.Develop reservations SOPs, scripts, service standards, and training materials.Partner with Talent & Culture to recruit, train, and onboard Reservations Agents to deliver high-quality service.Conduct trial runs and test scenarios to ensure reservation system integrity and team readiness before go-live.Coordinate with Sales, Marketing, and Revenue teams to prepare for the opening campaign and early bookings.OperationalManage all reservations operations to ensure accuracy, efficiency, and maximised room revenue.Monitor and optimise hotel occupancy, rate integrity, and inventory control.Analyse booking trends and generate daily/weekly/monthly reservation reports.Maintain effective communication with Front Office, Revenue Management, and Sales teams.Handle VIP and group reservations in collaboration with Sales and Events departments.Ensure guest reservation experiences align with brand standards and customer expectations.About You:Front Office/Reservations background & minimum 12 months Reservations Management experience, as well as experience in hotel opening and pre-opening, desirable.Proven yield management skills and experience with third party websites and third party website managers.Experience in handling a high volume of reservations with superb accuracy.Proven success in customer experience.Ability to identify trends in the market and apply this knowledge to maximise revenue.Extensive knowledge of PMS systems and Microsoft Excel essential. Knowledge of the Opera system will be highly regarded.Access to IHG discounts.Internal and external training and development opportunities including an online training platform.Career development opportunities within Oscars Group across 45+ amazing venues.Employee Assistance Program.Mentoring from a strong team of hospitality professionals.Reward and recognition programs.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Reservations Manager? Have you worked in a role where you were responsible for yield management? How many years'' experience do you have with forecasting for businesses? What''s your expected annual base salary? How much notice are you required to give your current employer?Hospitality & Tourism 1,001-5,000 employeesOscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydneys Inner West. Over three decades, we''ve expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydneys Inner West. Over three decades, we''ve expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr