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1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.About The RoleWe are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecyclefrom inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.RequirementsTo be qualified for this position, ideally you will have previous experience in a similar role or your background and skills will comprise of the following:Provide technical assistance to front-line support staff, ensuring timely issue resolutionEscalate complex issues to manufacturers when local solutions are ineffectiveDevelop and maintain a comprehensive knowledge base to enable end-users to self-serviceShare technical expertise with direct and indirect teams across ANZMonitor product performance and technician effectiveness to identify areas for improvementImplement and oversee improvement programs to enhance product support and service qualityCollaborate with stakeholders to foster communication and drive technical product evaluationsSupport product launch activities to ensure a smooth market introduction and ongoing supportWhat We''re Looking ForStrong technical background with experience in product support or a related fieldExcellent problem-solving skills and the ability to manage escalations effectivelyStrong communication and collaboration skills to work with internal teams and external partnersExperience in knowledge management and self-service enablementProven ability to analyse product and service performance and implement improvementsThis role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we''d love to hear from you!As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.BenefitsYou will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.Equal OpportunitiesWe are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.If you require any adjustments/assistance during the recruitment process please reach out to careers@konicaminolta.com.auJoin our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Konica Minolta Australia by 2xGet notified about new Product Support Manager jobs in Macquarie Park, New South Wales, Australia. #J-18808-Ljbffr