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Monetization Strategy and Operations - Third Party Contractor - Operational Excellence SpecialistMonetization Strategy and Operations - Third Party Contractor - Operational Excellence Specialist2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ResponsibilitiesAbout the TeamThe high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok''s advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.Responsibilities- Project manage / coordinate with Sales teams and CRM teams to develop optimized CRM-related business processes, stay up-to-date with new CRM products and feature launches and ensure Sales teams are on board;- Support transactions related business operations (like contracting and invoicing processes) and ensure a smooth client journey from registration to the 1st dollar spend;- Manage sales incentives (from calculation to payout) and improve accuracy and efficiency via process and system enhancements;- Lead processes standardisation projects independently across APAC markets, provide guidelines and training for the Sales team;- Conduct in-depth analytical review of business operations, and prepare clear and concise management reporting via dashboard visualization;- Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;- Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.QualificationsMinimum Qualifications:- Minimum 3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;- Highly analytical; comfortable dealing with people and the processing of business operations;- High attention to detail and strong organizational skills;Preferred Qualifications:- Proficiency with MS Office Suite, MS Excel and PowerPoint preferably (BI system knowledge is a plus);- Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok''s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok''s mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We''re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.Acknowledgment of CountryIn the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. 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