Job Title

Your role at DynatraceWe are seeking a dedicated and experienced Senior Collection Coordinator to join our finance team. This role is responsible for the timely collection of outstanding accounts, resolving payment issues, and preparing accurate collection reports. Success in this position requires strong analytical skills, keen attention to detail, and effective communication with both internal teams and external customers.Key responsibilities include, but are not limited to:Communicate with customers to resolve billing issues and secure timely payments on outstanding invoicesMaintain Microsoft Excel spreadsheets for customer account reconciliationProactively monitor account receivable in accordance with the companys collection policiesServe as a liaison between the Sales team, partner team and the customer to address and resolve payment issuesPrepare delinquent accounts for legal proceedings when necessaryRespond promptly and professionally to all accounts receivable inquiresManage hardship cases by negotiating solutions that are mutually beneficialApply daily cash receipts and reconcile unapplied itemsProcess write-offsBalance month end cash and accounts receivableComplete monthly Blackline reconciliationManage partner referral fee accruals and deferralsConduct credit check for new customers and maintain accurate credit recordsAssist in cash receipts forecasting based on client collection activityProvide support for audit requirementsDaily support for all APAC countries across different time zonesPerform additional duties as requiredWhat will help you succeed3+ years of Collection & Credit Control experienceProficient with Microsoft Office Suite, particularly ExcelExpertise in working with APAC markets and fluency in more than one language is preferredStrong time management, planning and prioritization skillsExcellent analytical and problem-solving abilities, with a keen attention to detailCapable of working independently and collaboratively within a team environmentProven ability to build and maintain strong relationships with internal and external stakeholdersExcellent interpersonal skills with strong customer focused mindsetExcellent written and verbal communication skillsCulturally sensitive and assertive communicator, adept at handling delinquent accounts across diverse APAC regionsSelf-motivated, energetic, and results-orientedDemonstrated strategic thinking and ability to manage collection cases from initiation to resolutionExperience with NetSuite, Microsoft Office and Blackline is preferredBasic knowledge of accounting principles and strong numerical aptitudeWhy you will love being a DynatracerDynatrace is a leader in unified observability and security.A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.Over 50% of the Fortune 100 companies are current customers of Dynatrace.A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.An environment that fosters innovation, enables creative collaboration, and allows you to grow.A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.Attractive compensation packages and stock purchase options with numerous benefits and advantages. #J-18808-Ljbffr