Who are we?Neurosensory is a comprehensive hearing health care company with 25 clinics across Queensland, New South Wales, Victoria, and Tasmania. We provide advanced diagnostic services and tailored hearing solutions, committed to enriching lives by improving interactions with the world around us.As part of Sonova, a global leader in innovative hearing care solutions present in over 100 countries, our passionate team contributes to creating a life without limitations through the sense of hearing. Join our mission and become part of our team!What will you be doing?You will deliver exceptional service to our clients and play a vital role in daily operations. This is a permanent, full-time position based in our North Sydney Support Office.Your responsibilities include:Answering a high volume of incoming phone callsConducting outbound calls to existing clientsManaging clinicians'' appointment schedulesScheduling and confirming client appointmentsAssisting with client and doctor inquiriesProviding basic troubleshooting for hearing devices via phone and emailResponding to voicemails and emailsReceiving and placing ordersWhat do you need to be successful in this role?Working with individuals with hearing impairment daily, excellent verbal and written communication skills and patience are essential.The ideal candidate will possess:Experience working in a team environmentExperience in an inbound call centre or fast-paced reception (highly desirable)Ability to handle a high and varied workload effectivelyStrong judgment and administrative skillsA warm, collaborative, can-do attitudeExceptional customer service skillsExcellent problem-solving abilitiesProficiency in computer skillsWhy work with us?Competitive salary packageSalary packaging optionsPaid parental leaveEmployee discounts on Sonova products for you and your familyOngoing training and career developmentAccess to discounts from over 500 retailers via our Employee Enrichment HubOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to LinkedIn Learning PlatformA values-driven, people-centered cultureSupportive, innovative team environmentA meaningful and rewarding roleSound interesting?If this opportunity aligns with your interests, we would love to hear from you! #J-18808-Ljbffr
Job Title
Client Care Representative (Central Services) - North Sydney