Job Title

It''s more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.How you create impactHolistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationshipsProcessing customer inquiries and preparing offersControl of order processing from order acceptance to document verification to the completion of the shipmentIntegration and maintenance of customer data as well as creation of reports for the analysis and optimization of our servicesClose cooperation with the operational departments, sales and carriersExpansion of the portfolio of our existing customers, development of new business and acquisition of customersWhat we would like you to bringTo focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.To own, monitor + drive all sales activities.To ensure best-in-class customer onboarding.To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.To ensure delivery against all financial targets + strategic objectives of your CCL.To undertake any other tasks required by management.What''s in it for youConditions: performance-related remuneration and annual leaveFlexibility: flexible working hours for a good work-life balanceHealth promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotionsCapital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment fundsEquipment & working environment: laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteenPerspective: Training courses for professional and personal development, such as language courses and development programsDiscounts: various discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonusWho we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. #J-18808-Ljbffr