Job Title

Specialist Victims Client Officer (Talent Pool)Join to apply for the Specialist Victims Client Officer (Talent Pool) role at NSW Department of Communities and JusticeSpecialist Victims Client Officer (Talent Pool)2 days ago Be among the first 25 applicantsJoin to apply for the Specialist Victims Client Officer (Talent Pool) role at NSW Department of Communities and JusticeLocation Parramatta (hybrid options available)Talent Pool for future ongoing and temporary Opportunities (35 HPW)Clerk Grade 7/8, Base Salary ($110,266 $$122,058), PA, plus employers contribution to superannuation and annual leave loadingLocation Parramatta (hybrid options available)Talent Pool for future ongoing and temporary Opportunities (35 HPW)Clerk Grade 7/8, Base Salary ($110,266 $$122,058), PA, plus employers contribution to superannuation and annual leave loadingYour roleDeliver a range of supports to victims of serious offences committed by persons with a mental health impairment and/or cognitive impairment. The role provides victims with early intervention, crisis support, information, referral, and assistance when navigating the forensic mental health system including the provision of information and advice to professionals assisting victims of crime.What Youll DoAs part of your role, you will provide the following support:Provide crisis support, information, and referrals to victims of crime where a serious offence has been committed by a person with a mental health impairment and/or cognitive impairment.Assist victims to participate in forensic review proceedings by providing necessary information to victims about their rights within the Mental Health and Cognitive Impairment Forensic Provisions Act 2020Support victims to provide submissions to the Mental Health Review TribunalAttend forensic review proceedings to represent and/or support victimsWhat Were Looking ForEmpathy and Communication - Communicate with compassion and clarity to support victims who may be experiencing distress or trauma, while actively listening and providing emotional reassurance.Legal and Mental Health Knowledge - Demonstrate a clear understanding of the Mental Health Review Tribunal processes, while guiding victims through their legal rights and supporting them throughout the proceedings.Advocacy and Support - Support victims in preparing and submitting necessary documentation and accompany them to tribunal hearings to provide representation or emotional support when required.Flexibility and Good Judgment - Remain calm and focused when managing shifting tasks and priorities, while exercising sound judgment to make decisions that align with legal requirements and support the best interests of victims.Essential RequirementRelevant qualifications in psychology or social work and/or relevant work experience.Ability to be rostered on-call outside of office hours (including weekends) to provide crisis support to victims. Calls to this service are low.Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:National Criminal History Record Check in accordance with the Disability Inclusion Act 2014Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012Key Knowledge And ExperienceKnowledge of and/or work experience in the Forensic Mental Health or Mental Health Industry.Demonstrated skills in relation to grief management, trauma and/or family supportDownload the role description.If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.To apply directly via the DCJ Careers site click here. Search for the job and click the Apply now button.We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you.What We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environment (including hybrid work arrangements)Competitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Want more information? Visit our website to see more information on Working for us.We do work that really mattersWorking for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We''re focused on breaking, rather than managing, disadvantage. Its work that really matters.Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment!Are you ready to join us?RequirementsClick apply, attach an up-to-date rsum (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:Targeted Question 1One of the challenges of the role will be delivering unwanted news and supporting someone who may be distressed on hearing difficult information. Please explain your experience with this and provide an example including what strategies you used to support the person and ensure they understood the information.Targeted Question 2The nature of the role means you will be exposed to sensitive content and people who are experiencing trauma. Looking after your emotional health is important. Tell us about your experience working with distressing content and please explain how you manage your wellbeing in this context.Applications close Sunday, 20 July 2025 (11:59pm AEST).Got a question?For more information about the role or what its like to work for DCJ, please contact the hiring manager Sherie Hulme on 02 8688 0806 or at sherie.hulme@dcj.nsw.gov.auIf youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Paola Pina via paola.pina@dcj.nsw.gov.auVisit Recruitment adjustments on the DCJ website to learn more.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.For more information visit Your recruitment journey on the DCJ website.Thank you for your interest in this role. We look forward to receiving your application.To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeTemporaryJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Communities and Justice by 2xSign in to set job alerts for Officer roles.North Parramatta, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 1 month agoNorthmead, New South Wales, Australia 3 days agoNewington, New South Wales, Australia 2 weeks agoCustomer Experience Officer - Fixed Term or PermanentSydney, New South Wales, Australia A$71,908.00-A$82,695.00 4 days agoDouble Bay, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 6 months agoNorth Ryde, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 3 weeks agoSydney Airport - Customer Service OfficerExecutive Assistant and Project CoordinatorSt Leonards, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 1 month agoWetherill Park, New South Wales, Australia 1 month agoFairfield, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoCabarita, New South Wales, Australia 21 hours agoBooking and Scheduling Officer - Regents Park or WarrawongRegents Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia 1 week agoSt Leonards, New South Wales, Australia 18 hours agoSt Leonards, New South Wales, Australia 1 week agoHornsby, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSt Leonards, New South Wales, Australia 4 days agoExecutive Assistant (For Relocation to Kingdom of Saudi Arabia)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoFull-Time Back of House Assistant - HurstvilleHurstville, New South Wales, Australia 2 weeks agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoBlacktown, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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