1 month ago Be among the first 25 applicantsAt HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We''re passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.About youEmpathetic and Customer-Centric: You understand the needs of clinical staff and healthcare teams, consistently advocating for their experience through thoughtful, user-focused product design and decision-makingProactive and Accountable: You take ownership end-to-endidentifying opportunities, setting goals, delivering outcomes, and navigating ambiguity without waiting for permission.Collaborative Challenger: You build trust through active listening and strong relationships across teams, while confidently challenging assumptions and contributing to strategic direction with care and respect.Outcome-Oriented Problem Solver: You move fast to test, learn, and iterate on solutions, staying focused on business impact and delivering meaningful results without getting bogged down in red tape.This role will lead the product management of our Core Subscriptions product, which already helps more than 4,000 medical centres around Australia enable the best possible patient experience to over 10 million Australians. You and your design, data and engineering peers will be responsible for our core products, including HotDoc Bookings, Bookings Payments and associated Patient Engagement tooling. Millions of Australians rely on these products every month, and its our largest P&L contributor. Improvements in this space have the opportunity to improve the healthcare experience of 1 in 3 Australians.This role will lead the product management for our Core Subscriptions Team, which owns the HotDoc clinical staff (owners, administrators and receptionists) experience. You and your design, data and engineering peers will be responsible for:Managing products that empower clinical staff (owners, administrators and receptionists) to run their practice more effectively and efficientlyMaking the HotDoc clinical staff experience more useful and valuable, maximising customer stickiness and creating new sources of revenueWorking closely with customer-facing teams to communicate the benefits of using HotDocMillions of Australians rely on HotDoc every month and working with us gives gives you the opportunity to improve the healthcare experience of 1 in 3 AustraliansUnique value of the roleThe purpose of this role is to autonomously lead a product team to identify customer value and build products that grow HotDoc as a company. This is achieved through close relationships with customers, a thorough understanding of the healthcare industry, and strong stakeholder engagement. Crucial to this role is a deep understanding of the cross section between customer needs and the business objectives, and an ability to tie your product outcomes to them.The Product Manager is able to prioritise complex projects in collaboration with senior leadership.Key AccountabilitiesCreating exceptional clinical staff experiences accessed through HotDoc (primarily through web applications)Leading innovation to identify new product opportunities that solve customer pain points and support business goalsIterating on and optimising existing products to achieve specific product metricsRapidly develop and test minimum viable solutions to quickly validate hypotheses, learn from users, and iteratively improve productsWorking with Senior Leadership to ensure the product team has clear 3-12 month goals that align with and support HotDoc''s vision and goals, supported by UX research/quant dataBuilding products that clearly work in service of those goals; Strengthen the connection between product development and company results by requiring all product initiatives to explicitly link back to at least one company objectiveMaintaining close relationships with senior leadership across HotDoc as well as designers, engineers, and PMs within the Product teamBuilding and maintaining productive relationships with GTM and customer-facing teams (sales, marketing and customer service managers) to successfully release and grow productsHaving a thorough understanding of your area of responsibility informed by customer insights, competitor analysis, and the broader healthcare landscapeRegularly meeting/surveying customers and creating a culture within the team of frequent feedbackReporting commercial and product related impacts of your area to senior leadership and the wider businessContributing to the long-term Product visionStakeholders & RelationshipsDirect Manager - Head of ProductSkip Level Manager - Chief Customer & Product OfficerRequired Experience, Capabilities & Skills2+ years of professional and related Product Management experience, preferably B2B SaaS or a large B2B product lineExperience with commercial modelling of new productsExperience working with senior leadershipExperience with goal setting and reportingExperience with analytics tools and working with datasetsExperience conducting product exploration and prioritisation activitiesExperience delivering new products from ideation to product market fitExperience with SaaS covering desktop and mobile apps for web and native OS.Experience working with engineers in an agile environmentAre highly empathic and committed to being an advocate for our usersRequired Education / QualificationsDegree or training in a field relevant to product management, technology, or designWhat do our employees love about working for HotDoc?Our people are at the heart of HotDoc. We are an employee-first company and recognise that we cant provide a great patient experience, if we dont look out for our employees.Access to our progressive Health & Wellbeing ProgramA generous Learning and Development BudgetParental leave benefits program including paid baby sleep school, first aid courses and EAP for primary and secondary care giversCompany wide events & activities at our HQ in Melbourne for all remote and hybrid staff to attend several times a yearPrivate and confidential EAP program for all employees from day oneIn house Career and Strengths Coaching tailored specifically to every employee.Please note, we ask that all local staff make an effort to attend our Melbourne HQ once a week to better build relationships, get to know their teams and to meet the other members of staff they might not have the opportunity to during a normal working day.HotDoc is a place where you can be youHotDoc prides itself in being an inclusive and diverse workplace, in fact we celebrate it. If there are any alternative considerations you might require to perform this role or if there is anything we can do to assist you in the application process please let us know here we will do our best to make this a great experience for you.If you think you are a great match and can really bring value to our team, please apply via the EH link hereSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement, Product Management, and Strategy/PlanningIndustriesComputer Networking Products, Software Development, and IT Services and IT ConsultingReferrals increase your chances of interviewing at HotDoc by 2xGet notified about new Product Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia A$130,000 - A$180,000 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 days ago(Senior) Product Manager - Crypto PaymentsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoProduct Manager, Graphics Solutions ANZMelbourne, Victoria, Australia 1 week agoHawthorn, Victoria, Australia 2 weeks agoProduct Manager, Graphics Solutions (Open to Sydney or Melbourne-based)Melbourne, Victoria, AustraliaA$102,000.00-A$138,000.003 weeks agoMelbourne, Victoria, AustraliaA$110,000.00-A$130,000.002 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia NZ$120,000 - NZ$180,000 5 days agoRingwood, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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Job Title
Product Manager