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Join to apply for the Senior Contact Center Specialist role at Peoplebank1 week ago Be among the first 25 applicantsJoin to apply for the Senior Contact Center Specialist role at PeoplebankContact Centre Experience requiredCandidates must be Australian CitizensGreat Career ProspectsOur client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.Essential Skills and Experience:Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,Hands-on troubleshooting experience on any Contact Centre solutions/applicationsExperience in UC & CC design, implementation, and operation.Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologiesDemonstrated ability to clearly understand detailed design documents for discussionProficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.For more info contact Aparna on Aparna.Sharma@peoplebank.com.auSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Peoplebank by 2xSign in to set job alerts for Contact Center Specialist roles.Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoExecutive Assistant and Project CoordinatorAdministration Officer - Non Clinical AssessorNorthmead, New South Wales, Australia 1 week agoDarlinghurst, New South Wales, Australia 2 days agoMillers Point, New South Wales, Australia 2 days agoMedical Workforce Support Officer (Administration Officer Level 6)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 months agoSt Leonards, New South Wales, Australia 1 week agoPatient Registration Officer (Administrative Officer Level 3) - virtualADULTS Service - RPA Virtual HospitalSydney, New South Wales, Australia 2 days agoAmbulatory Clinical Support Officer - REQ588100Randwick, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoAdministrative Officer (Level 1) - Intensive Care ServiceTalent and Culture Administration AssistantSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 days agoChatswood, New South Wales, Australia 4 days agoParramatta, New South Wales, Australia A$125,693.00-A$138,510.00 5 days agoSydney, New South Wales, Australia 3 hours agoClient Services & Admin Support Advisors - Multiple Contract OpportunitiesSydney, New South Wales, Australia A$33.00-A$36.00 1 day agoSt Leonards, New South Wales, Australia 1 week agoChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoAdministration Officer - Bookings OfficerSydney, New South Wales, Australia 3 weeks agoAdministration Officer (AO3) - Respiratory and Sleep Department - St George HospitalKogarah, New South Wales, Australia 3 days agoPatient Flow and Workforce Clinical Support OfficerSt Leonards, New South Wales, Australia 1 week agoMedical Workforce - JMO Administrative Officer (AO5)Randwick, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr