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Join to apply for the Learning and Development Specialist role at TEKsystemsJoin to apply for the Learning and Development Specialist role at TEKsystemsPermanent, full-time opportunity based in MelbourneDrive capability uplift across complaints handling and customer resolution teamsBlend of strategic learning design, content development and facilitationWork within a major financial services organisationPermanent, full-time opportunity based in MelbourneDrive capability uplift across complaints handling and customer resolution teamsBlend of strategic learning design, content development and facilitationWork within a major financial services organisationThe OpportunityWere partnering with a large financial services organisation seeking a Learning & Development Specialist to join their team. This role is dedicated to learning outcomes across frontline operations - particularly focused on complaints handling and broader customer resolution functions.Youll be responsible for designing, implementing and facilitating impactful training programs tailored to the organisations strategics needs. Collaborating with senior leaders and team manager, youll assess capability gaps and create engaging learning solutions that support performance, development and customer experience outcomes.Key ResponsibilitiesYou will understand business learning priorities and translate them into clear and actionable learning and development delivery plans.You will collaborate with team leaders and senior managers to identify training needs by assessing gaps and future capability requirements.You will design and deliver tailored training programs that support both technical and behavioural development, with a focus on complaints handling and customer resolution.You will develop engaging learning materials including eLearning modules, facilitator guides and support long-term growth.You will facilitate learning sessions through a mix of virtual workshops, in-person training and webinars to suit diverse learning preferences.You will implement blended learning strategies by combining instructor led, on-demand and peer-to-peer learning formats to drive engagement and retention.What Were Looking ForWere seeking a confident learning professional with strong content creation, stakeholder engagement and facilitation skills. Youll ideally bring:Experience designing and delivering L&D programs in corporate or service-oriented environments.Ability to conduct learning needs analysis and apply human-centered design.Coaching skills - supporting individuals and teams through growth and change.Excellent written and verbal communication, with strong presentation and facilitation ability.Project management skills - capable of managing multiple learning initiatives at once.Experience in complaints handling, customer care or regulated industries.BenefitsJoin a high-impact team with a leading financial institution.Long-term opportunity with meaningful work and visible outcomes.Flexible work arrangements and a collaborative culture.Competitive salary package and access to wellbeing initiatives.If this sounds like your next opportunity, please apply directly or contact Will Belcastro (Will.Belcastro@teksystems.com) in our Sydney office or Georgia Hood (Georgia.Hood@teksystems.com) in our Melbourne office quoting Job Reference 544244 to arrange a confidential chat.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionHuman ResourcesIndustriesEducation Administration Programs and Higher EducationReferrals increase your chances of interviewing at TEKsystems by 2xGet notified about new Learning And Development Specialist jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 12 hours agoLearning & Development Specialist | FinServicesMelbourne, Victoria, Australia A$160,000.00-A$220,000.00 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoTraining and Development Coordinator Engineering OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoEast Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoTraining and Development Coordinator Engineering OperationsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoProfessional Learning and Workforce Development CoordinatorMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 22 hours agoFitzroy North, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoFitzroy North, Victoria, Australia 5 days agoDocklands, Victoria, Australia 2 weeks agoCremorne, Victoria, Australia 4 hours agoCremorne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 2 months agoWere unlocking community knowledge in a new way. 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