Develop and execute Xiaomi''s Australia after-sales service network strategy.Expand service coverage and portfolio based on local market demand analysis.Responsibilities:Operations ManagementOversee service partners, retail service centers, and quality control systems.Continuously optimize service workflows and SOPs.Customer Experience LeadershipLead VOC (Voice of Customer) analysis and relationship management programs.Implement risk mitigation protocols and ensure regulatory compliance.Team DevelopmentConduct regular skills training and performance coaching.Requirements:Bachelor''s degree with 5+ years in mobile/3C after-sales management.Deep expertise in smartphone/IoT product service operations.Strong communication skills with customer-centric mindset.Business proficiency in English.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesComputer Hardware Manufacturing #J-18808-Ljbffr
Job Title
After-Sales Service Manager