Job Title

Direct message the job poster from Showtime ConsultingShowtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government-classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra-secure platform.We have been involved in transformative programs such as JP9111, JP9102, Azure Stack Hub, Azure Stack HCI, Azure Protected, AWS Protected, OpenStack Protected, Secret Cloud, Space Management Systems, and Satellite. Red Hat Linux is a core technology we leverage in these projects to ensure robust and secure infrastructure.The Role:Were looking for an experienced Tester to support a major contact centre uplift and digital transformation program within a secure Government environment. You will work closely with project managers, engineers, and CX solution architects to ensure quality assurance is embedded throughout the delivery lifecycle.As part of this multi-stream program, youll test end-to-end solutions supporting modern contact centre operations spanning CRM integrations, telephony platforms, IVR workflows, and customer-facing services.Key Responsibilities:Develop and execute test plans, test cases, and test scripts for contact centre platforms and integrations.Conduct functional, integration, regression, and system testing across multiple environments.Coordinate and manage defect tracking and resolution with developers and vendors.Validate workflows involving telephony (IVR, CTI), CRMs, case management, and digital channels.Support user acceptance testing (UAT) and training activities.Contribute to test data preparation and environment readiness.Ensure traceability from requirements through to test execution and sign-off.Collaborate with internal and external stakeholders, including technology vendors and support teams.What Youll Need:Demonstrated experience in testing within Federal Government environments.Familiarity with one or more contact centre platforms is ideal (e.g., NICE CXone, Genesys Cloud, Cisco Webex CC, Amazon Connect, Avaya).Strong understanding of SDLC, testing methodologies, and defect lifecycle management.Experience in agile environments and working in cross-functional delivery teams.Excellent analytical and communication skills.Ability to work independently, manage multiple test cycles, and meet deadlines.Australian Citizenship with an active NV1 security clearanceWhy Join Us?Be part of a large-scale, high-impact government transformation initiative.Long-term contract with flexible working arrangementsWork with an expert team passionate about secure, cloud-enabled environments.Security Clearance RequirementDue to the nature of this role, applicants must be Australian Citizens and hold an NV1 security clearance.If you''re a detail-oriented tester ready to ensure quality in a fast-moving contact centre transformation, we''d love to hear from you. Apply now!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Showtime Consulting by 2xGet notified about new Test Analyst jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoFinancial Crime Senior Analyst - Quality ControlSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoHawthorn East, Victoria, Australia 3 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr