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2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Together, we can do great things.We shape leading experiences across office, retail, logistics and student accommodation.Were one of Australias largest property groups, managing $35 billion worth of assets across the country.Our sustainable returns from investments come from focusing on what matters most to customers a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. Theyre inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.The roleWe have an exciting, full time opportunity for a Manager, GPT Space&Co to manage all operational requirements for the Space&Co venue at 8 Exhibition Street. With a clear vision to establish GPT Space&Co as Australias leading provider of flexible workspaces, you will consistently elevate both the brand, and the member experience each day.Customer experience is at the heart of everything we do and aligned with our Experience First value, you will be committed to creating inspiring, world-class workspaces and delivering exceptional customer experiences through effective communication, proactive facilities management, and engaging customer interactions and activations.You will also support other venues from time to time within Melbourne CBD and as needed, Sydney and Brisbane.What you will be doingBeing the welcoming face and key point of contact for all members and guests, promptly addressing their enquiries and requests and ensuring everyone has a positive experience with usEffectively managing external meeting room and workshop bookings, ensuring smooth execution on the day, addressing all user needs (including technology) and identifying and executing opportunities for upselling and re-booking.Increasing member loyalty through proactive engagement, regular catch-up meetings (in collaboration with the Sales Team), and innovative initiatives that consistently elevate satisfaction and strengthen long-term relationships.Managing the entire life cycle of our customer journey with the support of the National Sales team, from onboarding, engagement, retention, and renewal processes to maintain accurate records and provide a seamless and rewarding experience at GPT Space&Co.Coordinating and overseeing venue maintenance, in collaboration with the building management team and relevant stakeholders, maintaining an excellent standard of venue presentation and operation.Managing venue billings and contributing to the overall cost management and financial success of GPT Space&Co with support from the Regional Manager.What makes you stand outWe are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries, looking to continue to develop and step forward in their career.You would thrive on building relationships and take pride in working proactively and autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business. You will have the innate ability to quickly build rapport with stakeholders and have a proactive mindset whilst having exceptional attention to detail, good organisational and time management skills, and the ability to work autonomously.What makes us stand outEnjoy flexible working arrangements and generous leave options.Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.We know the power of a great experienceRanked 5th in the 2025 Gender Equality Global Report released by Equileap.Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.Committed to our second Stretch Reconciliation Action Plan (RAP).GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.If this role sounds like you, we want to hear from you. Go for it!Click on Apply to submit your application and a member of Talent Acquisition Team will be in touch.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesLeasing Non-residential Real Estate, Hospitality, and Real EstateReferrals increase your chances of interviewing at The GPT Group by 2xMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 7 hours agoMECCA Cairns | Management Opportunity - Relocate to the Beautiful Tropical Far North Queensland!Melbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoDandenong, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoRetail Inventory Manager - rebel Eastland rCX, New StoreChadstone, Victoria, Australia 18 hours agoMelbourne, Victoria, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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